The EU Amazon Customer Excellence System team (ACES) is seeking an enthusiastic, data-driven and technology-minded Specialist to contribute to the improvement, growth and fast-paced changes of the EU Operations network. The EU ACES PSE (Process and Systems Engineering) is a team of Process Owners with the mission to support Fulfillment Center (FC) process improvement on behalf of Amazon customers. Our team owns technology project execution, communication, troubleshooting and change management between Amazon Fulfillment Technology team and Fulfillment Center Operations in inbound. The role’s primary function is to provide analytical support to both ACES PMs, own configuration support for key inbound nodes, and dive deep into tickets from FC Operations to resolve critical FC bottlenecks

Key job responsibilities





- Become proficient on multiple process area systems and tools and provide technical support across Inbound nodes
- Be the main analytical support for internal ACES PMs within the manager's sub-team
- Resolve critical tickets from operations within service level agreement (SLA)
- Maintain and uphold best practices and standards, acting as an adviser for Operations customers, peers, and support teams
- Inform and educate customers and stakeholders on system changes, console clean-ups, and peak readiness guidelines via email and written procedures, remotely via office hours, or in-person
- Provide occasional]]>

📌 ACES PSE Specialist, ACES Inbound (Madrid)
🏢 Amazon España
📍 Madrid