Descripción del puesto / Funciones

- Daily Operations & Maintenance: Deliver daily L3 platform operational support, manage platform capacity, performance, scalability, and optimal resource utilization.
- Incident & Support Management: Handle L2 escalated tickets, analyze and resolve incidents within defined SLA timelines, and perform initial Root Cause Analysis (RCA) with corrective action recommendations. Support major incidents and service restoration activities.
- Automation & Improvement: Develop and maintain automation scripts for repetitive tasks, identify recurring issues, and drive continuous service improvements and risk mitigations.
- Deployment & Documentation: Support deployment, release, and production change activities.



Create and maintain operational documentation, Standard Operating Procedures (SOPs), and knowledge base articles.
- Cross-functional Collaboration: Interface between internal and external providers in an international context, facilitating stakeholder engagement, workshops, and technical information synthesis.

Requisitos mínimos

- Experience: 5 to 7 years of expertise in MuleSoft platform management (Platform Operations focus, not API development).
- Core Technical Stack:
- Terraform
- GitHub
- OpenS]]>

📌 Platform Operations & Support Engineer (MuleSoft Integration Platform) (Madrid)
🏢 Pasiona
📍 Madrid