Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class organizations across the European BPO landscape. As a leader in the industry, we pride ourselves on facilitating career growth while helping our partners deliver exceptional service standards.
Job Overview
We are currently seeking dedicated professionals for a German Speaking Customer Service Agent position in Bulgaria. This is an incredible opportunity to advance your career within the Customer Support Services industry while enjoying a fully supported relocation to one of Europe's most vibrant professional hubs, which is among the most sought-after German-speaking jobs in the region.
Key Responsibilities
- Deliver premium-level support to German-speaking clients via phone, email, and chat.
- Resolve complex inquiries, ensuring high levels of customer satisfaction within the Customer Support Services industry.
- Maintain comprehensive knowledge of client products and services to provide accurate and efficient assistance.
- Document all customer interactions accurately within the internal CRM system.
- Collaborate with internal teams to identify and escalate critical issues, contributing to process improvements.
- Uphold the highest quality standards expected of a German Speaking Customer Service Agent position in Bulgaria.
- Meet and exceed performance targets and KPIs as defined by management.
Requirements
- Native or fluent German (spoken and written).
- Valid EU passport (mandatory).
- Strong interpersonal skills and a commitment to professional customer care.
- Ability to work on-site in Sofia, Bulgaria, for this key Customer Support Services role.
- Proven ability to troubleshoot and resolve issues in a high-paced, professional environment.
- Positive attitude and willingness to join a diverse, multicultural team in one of the most exciting German-speaking jobs currently available.