In our team, you will receive technical training to provide Level 2 support in incident resolution .

Main responsibilities:

Service Desk support by phone (Spanish and English) Receiving and assigning tickets through the ticketing system Receiving and assigning alerts/tickets through the monitoring tool Resolution and management of Level 1 and Level 2 incidents Communication with customers/clients

WHAT DO WE NEED IN OUR TEAM?

For this position, we are looking for a Service Desk Operator with experience and knowledge in:

Microsoft Office applications Linux Ticketing tools/systems Network communications

The following will also be considered an asset:

Availability to work in shifts A high level of English

WHAT DO WE OFFER?

Personalized career plan development, training and language learning support.

National and international mobility . Do you come from another country? We can offer you a relocation package .

Competitive compensation with ongoing reviews , versátil compensation and discount on brands.

Wellbeing program: Health, dental and accident insurance; free fruit and coffee , physical, mental and financialhealth training, and much more

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📌 Operador/a de un centro de servicios (Tres Cantos)
🏢 GMV
📍 Tres Cantos