As Implementation & Solutions Consultant for Southern Europe, you will own the full implementation lifecycle for our clients in the region while acting as the technical reference for the sales team during pre-sales. You will lead onboarding from kickoff to go-live for new clients and significant upsells, and support technical discovery, solution design, and product demonstrations for prospects. You will balance post-sales delivery and pre-sales support according to regional priorities, representing Crisis24 credibly to clients in French, Spanish, and English.
What You Will Work On
Implementation & Client Delivery
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- Lead end-to-end implementations for new clients and significant upsells, from kickoff to go-live
- Act as the main point of contact for clients during implementation, setting clear expectations and keeping communication consistent and proactive
- Define and manage project plans, milestones and deliverables using Jira, Salesforce and Certinia
- Gather requirements, define success criteria and tailor the implementation approach to each client's business objectives and organisation
- Share best practices to help clients optimise their use of the platform and realise its full value
- Monitor implementation health, anticipate and resolve roadblocks, and ensure a smooth handover to
📌 Client Implementation Specialist I (Madrid)
🏢 Crisis24 Group
📍 Madrid
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