Axiom Technologies is a General IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at .

Job Overview

We are seeking a skilled IT Support Technician (Level 1–2) to join our team in Madrid. In this role, you will serve as the first point of contact for technical support, assisting with a wide range of hardware, software, network, and user access issues. You’ll be instrumental in ensuring the smooth day-to-day operation of our IT systems and supporting end users across the organization.

Key Responsibilities

Provide first-line technical support for hardware, software, and network issues. Respond to tickets via ITSM tools (ServiceNow / Jira / Remedy, etc.). Support Windows OS (Windows 10/11) and Microsoft Office 365 issues. Manage user accounts (password resets, access management, group policies). Basic troubleshooting for: Printers and peripherals Email (Outlook) VPN access Network connectivity Install, configure, and upgrade desktop/laptop systems. Provide remote and on-site support as required. Maintain documentation of incidents and resolutions. Troubleshoot advanced desktop issues. Basic Active Directory administration. Support M365 (Exchange, Teams, SharePoint – basic admin tasks). Assist in server access issues (basic understanding). Perform hardware replacements and system imaging. Coordinate with infrastructure/network teams for escalations. Assist in root cause analysis for recurring incidents.



Technical Skills Required Windows 10/11 troubleshooting Microsoft Office 365 support Active Directory (User/Group Management) Basic networking (IP, DNS, DHCP concepts) Remote tools (TeamViewer / AnyDesk / SCCM) ITIL understanding (preferred)

Soft Skills

Strong communication skills Customer-focused mindset Ability to work in an SLA-driven environment Good documentation skills Ability to prioritize and multitask

Nice to Have

ITIL Foundation Certification Experience in a corporate or enterprise environment Exposure to ticketing systems KPIs / Performance Metrics SLA adherence First Call Resolution (FCR) Ticket closure rate Customer satisfaction score (CSAT)

Experience

2–5 years in IT support, helpdesk, or technical support roles.

Technical Proficiency

Operating Systems: Windows 10/11, macOS, iOS, Android. Applications: Microsoft 365 Suite, Active Directory, ticketing/helpdesk platforms. Networking: Basic understanding of LAN, VPN, DHCP, DNS, and TCP/IP protocols. Tools: Familiarity with ServiceNow, ManageEngine, Jira, and remote desktop tools.

Languages

Fluent in Spanish and proficient in English (both written and spoken). Additional languages are a plus.

Availability

Willingness to work outside of standard business hours if required. Open to participating in on-call rotations as needed.

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to @

📌 IT Support Technician (Barcelona)
🏢 Axiom Technologies
📍 Barcelona