Manager
- Revenue Operations (Based in Europe)About IntelicaIntelicadelivers specialized solutions for card payment network cost analytics and optimization. We help financial institutions, payment processors, fintech firms, and merchants gain deep visibility into their card-related cost structures, uncover savings, and make data-driven decisions that enhance operational efficiency and profitability.
Our team combines Saa S platforms, advanced analytics capabilities, and deep industryexpertiseto deliver high-value, actionable insights to senior financial services stakeholders. As Intelicacontinues to scale its commercial operations and evolve from expert-led selling to a more structured and repeatable go-to-market model, we are seeking a Head of Revenue Operations / Director of Sales Excellence to help build andoperateour sales engine.
This role partners closely with the CRO, CEO, and sales team to bring rigor, visibility, and predictability to enterprise sales activities. While Intelicahas strong domainexpertiseand proven commercial traction, this role focuses on transforming existing sales efforts into a scalable, observable, and well-instrumented sales operation.
The role does not carry an individual sales quota and is focused on enabling, monitoring, and scaling revenue performance across the organization.
This role offers the opportunity to take meaningful ownership of the commercial operating model and directlyimpactthe company's growth, predictability, and long-term valuation.

Key Responsibilities
Sales process and engine development Design and implement a structured enterprise sales process, including ICP definition, buyer personas, pipeline stages, and qualification criteria.
Pipeline, forecasting,



and performance management Own pipeline structure, stage definitions, and CRM hygiene to ensure accuracy and consistency.
Implement reliable forecasting processes and reporting for CRO and CEO.
Define, track, and analyze core sales performance metrics, including:Pipeline coverage and velocityWin rates by segment or productForecast accuracyIdentifybottlenecks, performance gaps, and improvement opportunities across the sales funnel.
Revenue operations and tooling Take ownership of Intelica's CRM (currently Pipedrive), including structure, usage standards, and reporting.
Ensure effective handoffs between sales, delivery, and account management teams.
Act as a strategic partner and force multiplier for the CRO by providing clear visibility into sales performance and pipeline health.
Support sales coaching anddeal reviewswith data-driven insights.
QualificationsRequired: 3+ years of experience in revenue operations, sales operations, or commercial operations within B2 B or enterprise environments.
Proven experience building or professionalizing sales processes, pipeline management, and forecasting systems.
Hands-on experience managing CRM systems and defining sales performance metrics.
Exposure to Saa S or hybrid Saa S + services revenue models.

What We Offer
Competitive salary and performance-based incentives.
Opportunity to shape and build the revenue operations function at a specialized, high-growth analytics and software firm.
Direct collaboration with the CRO, CEO, and senior leadership team.
Exposure to complex, high-value clients within the global financial services and payments ecosystem.
Professional development and career growth opportunities as Intelicacontinues to scale.
Versátil work arrangements (remote/hybrid options available).

📌 Operations Manager (Madrid)
🏢 Intelica
📍 Madrid