About JimdoWe exist to unleash the power of the self-employed
- helping solopreneurs and micro-businesses thrive by doing what they're passionate about and removing the complexity of building lasting, successful businesses.
About JimdoWe exist to unleash the power of the self-employed
- helping solopreneurs and micro-businesses thrive by doing what they're passionate about and removing the complexity of building lasting, successful businesses. Jimde started in ***
* when three school friends built a website builder in a Northern German farmhouse to help everyone build a presence online. Today, we're a profitable, remote-first company with 220+ people from 50+ nationalities working across 15+ countries. We've helped build over 36 million websites to get online across the world. We're an AI-powered platform that helps self-employed people actually run and build successful businesses — from getting found online, winning customers and running their business with a peace of mind by knowing exactly what to do next to move forward. At the heart of Jimde is a strong belief in personalized, data-driven guidance. Our platform combines design, business tools, and an AI-powered core that turns real customer data into clear insights and next steps helping our customers focus on what moves their business forward.
Role OverviewThis role starts with a strong foundation in day-to-day customer support. As you gain confidence and context, the role evolves into a highly specialized CSS Fiduciary Agent position. You will take ownership of our most complex and sensitive customer cases, including billing,



payments, contracts, disputes, and exceptional commercial situations. Your ImpactStart in hands-on customer support to learn our products, customer journeys, and internal workflows.
Take ownership of complex cases across billing, payments, contracts, refunds, and disputes.
Own customer interactions end to end, ensuring accurate resolutions and high-quality documentation.
Apply sound judgment in fiduciary decisions, including commercial cases.
Proactively engage customers to guide outcomes, build trust, and support retention.
Collaborate cross-functionally to continuously improve service quality and decision-making.
Help shape a hybrid customer experience where human judgment and AI work together effectively.
What You Bring3+ years in Customer Support, Success, or similar rolesProven experience with payments, billing, or financial processesExperience in SaaS, fintech, or high-volume environmentsStrong sense of ownership, sound judgment, and a customer-first mindset.
Experience with support and collaboration tools such as Zendesk, billing systems, Google Workspace, and Slack.
Bonus: Fluency in German or French.

We offer
fully remote work set-up with opportunities for in-person collaboration. Our flat hierarchies and swift decision-making processes provide an open platform for your career progression.
A remote office set-up bonus to enhance your workspace.
Plus, a perk that keeps giving: up to three free Jimde websites for your personal or professional projects that you get to keep forever.

📌 (fluent German) Customer Support Consultant (Málaga)
🏢 Jimdo
📍 Málaga