Over time, we have expanded our foundation by bringing together companies with more than 75 years of combined market experience and trust. Opening our new Madrid office this summer marks an exciting next chapter, and we’re growing our team in order to write it. Our strength lies in market data, delivering reliable, accurate information through a powerful suite of tools, spanning Data Intelligence, Wealth Management solutions, and Trading & Investor solutions, that our users depend on every day. Today, we are one of Europe’s leading providers of market data and financial software, helping professionals navigate markets with confidence and speed. We’re looking for a Client Service Specialist to become a trusted partner to professional clients, including banks, brokers, and financial institutions using our cutting‑edge trading and market data solutions. Be the first point of contact for clients, delivering fast, professional support across phone, email, and chat Troubleshoot and resolve trading, market data, and technical issues, often at first contact Own support cases end‑to‑end, ensuring smooth resolution and clear communication Escalate complex issues with clear, well‑documented tickets (JIRA) when needed Support client onboarding, training, and product enablement Assist with product testing, releases,



and quality checks before go‑live Gather client feedback to improve products and services Basic understanding of financial products and market data platforms, with a strong eagerness to learn and quickly become proficient in Infront’s software products Ability to work independently, manage a caseload of support tickets efficiently, and prioritize tasks in a fast‑paced help desk environment Strong customer service orientation with the capability to accurately assess client inquiries, provide first‑level support, and escalate complex issues appropriately Fluent in English, both written and spoken Benefit from wellbeing initiatives tailored to local needs, including access to an employee assistance programme that provides confidential support to employees and their families. Holiday: Enjoy competitive holiday entitlement aligned with local markets, so you can rest and recharge. Remote work: Enjoy the opportunity to work two days a week from home, with adaptable

working hours
where possible. Support your career progression with access to learning resources, ongoing conversations with your manager, and opportunities to share the knowledge you gain with your team. This position will be based in our office in Madrid, and we can only consider applications from candidates who are already based in Madrid and who are eligible to work in Spain and do not require sponsorship for a work permit. We kindly ask that you submit your CV in English. #

📌 Customer Support Specialist (Madrid)
🏢 Infront Financial Technology
📍 Madrid