At Hubtype we run as a lean, tech-forward company, so our Customer Success team plays a hybrid role that combines classic CS ownership with project management. Our CSMs are the single point of contact for the customer and are accountable for the successful delivery of each project, partnering closely with our engineering team, who handle the vigente development workWe are looking for a Technical Customer Success Manager who will own the end-to-end customer journey: from kickoff and discovery, through implementation and go-live, to adoption, retention, growth and renewal. The role is not about writing code, but about understanding the customers' technical and business needs, translating them into clear requirements for engineering, and orchestrating delivery across teamsOwn a portfolio of strategic accounts as their main point of contact across the full lifecycleLead project delivery: scoping, planning, coordinating internal and client teams, managing timelines, dependencies, risks and deliverablesRun discovery sessions with customers to understand business goals, use cases and technical contextTranslate customer needs into clear, structured requirements that engineering can act on, and translate technical decisions back into business language for the customerAct as the bridge between the customer and Hubtype's engineering, product and solutions teams. The CSM does not build the solution but owns its deliveryAnalyze customer data and project status to identify blockers, anticipate issues and surface opportunitiesDrive adoption, monitor account health and identify upsell and expansion opportunitiesRun QBRs, executive reviews, trainings and workshops with both business and technical stakeholdersUse AI tools daily to scale work: drafting, research, summarization, analysis,



documentation and automationCapture customer feedback and feed it into the product roadmapBenefitsFully remote policy: We are a 100% remote-first company. However, we have maintained the physical office in Barcelona for those who wish to work from there every now and then.
That's why we have set up the professional development time. from an ergonomic chair, standing desk. We are an ambitious company. We help you achieve your career goals and support you along the way.
Performance Reviews: Quarterly performance reviews and Instant feedback.
The most valuable asset of a company is its people and we strive in creating a positive team bonding with weekly/monthly and quarterly actives.
ChildCare, Transport, Restaurants (personal income tax exemption)Discounts & PromotionsHelping you grow: Personal Courses, Programs, Books, Audiobooks & Podcast budget.
We provide you with a full time permanent contract from the start.
English lessons: English courses to improve our level and increase our confidence when speaking and writing in this language that we know but maybe we are not 100% in control.
Health Insurance: Access to the Sanitas Health Insurance available through the Flexible Remuneration mode.
Project management: proven track record managing complex delivery projects with multiple stakeholders, timelines and dependencies, coordinating engineering, product and client teamsMandatory Languages:



full professional fluency in English, Spanish and Catalan, written and spokenAI-native mindset (Level 3 maturity in Hubtype score): goes beyond using AI tools as a personal assistant. Hands-on with ChatGPT, Claude, Copilot, agents and automationsRequirements & analysis: strong analytical mindset; uses data to drive decisions and conversationsExperience: 1-3 years in Customer Success, Technical Account Management, Solutions Consulting or Project Management in a SaaS / tech environmentCustomer-facing communication: able to lead meetings confidently with executives, business owners and developers, and to adapt the message to each audienceMandatory to be based in Spain holding a valid Working Permit/VisaTechnical understanding: able to confidently discuss APIs, webhooks, integrations, JSON, OAuth and SaaS architectures, and to follow technical conversations with engineers. The CSM does not need to code but must understand what's being built well enough to scope it, challenge it and explain itOwnership & autonomy: thrives in a fast-paced, hands-off, async environment and gets things done without close supervisionAdditional languages: French at professional levelIndustry

experience:
background in conversational AI, chatbots, CCaaS, customer experience or messaging platformsChannels know-how: familiarity with WhatsApp Business, Instagram, Messenger, Apple Messages for Business or Google RCSCode literacy: ability to read code (JavaScript / Node.js, Python or similar) is a plus
- not to write it, but to follow what engineering is doingTooling: hands-on with Postman, Jira, Notion, HubSpot, Salesforce, Looker or TableauEnvironment: previous experience in a startup or scale-up #

📌 Customer Success Technical Manager (Vitoria-Gasteiz)
🏢 Hubtype
📍 Vitoria-Gasteiz