Bask is the best telehealth platform on the market. Our mission is to empower entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily, abstracting away the complexities of the industry into an easy-to-use platform. With hundreds of features to meet the unique needs of telehealth, we put all the tools in our customers hands for success. We are a rapidly growing startup, and we work with care and intention to create a high-performance company with the following in mind:Intuition, Then Data. We're a data-driven company.
- We are obsessed with helping all our customers launch multi-billion-dollar companies with ease. We count on every team member to take responsibility for their work, embrace a proactive mindset to overcome challenges, and work together to achieve our collective successA look into the day to day:
- Building logic based questionnaires (asynchronous visits) through the Bask software (if you have experience with building logic based workflows, you'll be great at this)
- Helping customers launch and upsell medications from start to to finish
- Triaging bask software and order related questions and issues that come up for any of your accounts, any time of the dayWe're Looking For A self-starter who is passionate about enhancing the customer experience; you take pride in demonstrating the value of the products and services to your customers. You think outside of the box, excel at creative problem-solving, and are comfortable taking on projects that you have potentially never done before Customer Success at Bask Health is AI-first and customer-obsessed. We are looking for Customer Success people who take full ownership of their accounts,



treat AI as a real collaborator, and care deeply about the patient and provider experience.
Test your approaches with real patients, providers, and partners. xqysrnh Share them across the Customer Success team so we raise the bar together.
In this job, you will
- Build strong relationships with Bask's customers and own the full customer lifecycle, including onboarding, value realization, engagement strategies, expansion, and renewals
- Partner with customer stakeholders to develop custom engagement initiatives that drive user adoption and support the unique needs of their patients
- Manage all current customer data
- Analyze customer engagement metrics and use them to communicate value, trends, and opportunities with key stakeholders
- Deliver program demos, provide insightful technical answers, and recommend creative ways to get the most out of the Bask platform
- Finding comfort in working in a fast-paced startup environment
- Believing no task is too small and no task is too tall
- Work WeekendsRequirements
- 5+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization
- Experience in e-commerce
- Experience with large
- to enterprise-sized customer book of business
- Creative problem solver with a determination to succeed
- Independent and motivated, with the wisdom to seek help where needed
- An entrepreneur
- Highly articulate, ability to communicate effectively both when speaking and writing
- Highly organized, with the ability to juggle multiple projects in a fast-paced environment
- Comfortable collaborating with different teams (product, sales, marketing, etc.)

📌 Account / Customer Success Manager (Málaga)
🏢 Bask Health
📍 Málaga