Department: Graduates

Location:
Madrid Compensation: €50,000
- €65,000 / year Description We are seeking a Delegated Authority Business Analyst to support the implementation, onboarding, and ongoing success of customers using our delegated authority application. This role will act as a key interface between customers and our product and technology teams, working directly with insurers, MGAs, MGUs, coverholders, and other delegated authority stakeholders to understand their business processes, translate requirements into application configurations, and ensure successful customer onboarding. The successful candidate will combine a strong understanding of delegated authority insurance processes with excellent business analysis, customer engagement, and problem-solving skills. They will take ownership of customer requirements from discovery through configuration, testing, implementation, and transition to ongoing support.

Key Responsibilities
Customer Discovery & Requirements
* Lead customer workshops to understand delegated authority business processes, operating models, workflows, and pain points.
* Gather, document, validate, and prioritize functional and business requirements.
* Translate customer needs into clear application and configuration requirements.
* Identify opportunities to align customer processes with application capabilities and leading practices rather than simply replicating existing processes.
* Serve as a trusted advisor to customers, helping them make practical decisions regarding workflow, data, controls, and application design. Customer Onboarding & Implementation
* Own the business analysis workstream for new customer onboarding from initial discovery through go-live.
* Develop a clear understanding of each customer's operating model, organizational structure, delegated authority arrangements,



users, data, and reporting requirements.
* Coordinate customer onboarding activities and dependencies across customer, product, technology, and implementation teams.
* Support onboarding planning, including requirements, configuration, data readiness, testing, training, and go-live preparation.
* Proactively identify implementation risks, gaps, and decisions requiring customer or internal attention.
* Help ensure customers are prepared to successfully adopt the application at launch. Application Configuration & Customization Work Closely With Product Management And Engineering Teams To
* Translate approved business requirements into application configurations and customer-specific solutions.
* Configure workflows, business rules, data structures, user roles, permissions, notifications, reporting requirements, and other configurable application components.
* Assess requests for customization and distinguish between configuration, product enhancement, integration, and genuinely customer-specific development.
* Partner with product and engineering teams where requirements extend beyond existing application capabilities.
* Maintain documentation of customer-specific configurations and key implementation decisions.
* Ensure customization decisions consider scalability, maintainability, and the broader product roadmap. Delegated Authority Subject Matter Expertise




* Apply delegated authority knowledge to customer requirements and application design.
* Understand key processes associated with delegated authority business, including onboarding, due diligence, authority management, compliance, bordereaux/data management, oversight, performance monitoring, and reporting.
* Understand the relationships between carriers, MGAs/MGUs, brokers, coverholders, TPAs, and other participants within the delegated authority ecosystem.
* Help customers translate operational and regulatory requirements into practical application workflows and controls.
* Contribute delegated authority expertise to the continued development of product capabilities. Testing & Go-Live
* Develop business scenarios, acceptance criteria, and test cases based on customer requirements.
* Coordinate and support User Acceptance Testing (UAT).
* Validate that configured solutions meet documented business requirements prior to release.
* Manage issues identified during testing, working with internal teams and customers to drive resolution.
Support customer training, go-live readiness, and implementation activities.
* Provide heightened support during the initial post-launch period to encourage successful adoption. Customer & Internal Stakeholder Management
* Act as a primary functional point of contact for customers throughout implementation.
* Build strong relationships with customer business, operations, compliance, technology, and leadership stakeholders.
* Communicate complex requirements and technical concepts in clear business language.
* Manage customer expectations regarding application capabilities, configuration options, timelines, and product enhancements.
* Partner closely with Product, Engineering, Implementation, Customer Success, and Su

📌 Delegated Authority Ba (Comunidad de Madrid)
🏢 Davies
📍 Comunidad de Madrid