Territory Customer Experience Manager (TCEM)

Location:
JDISA (Spain & Portugal) Job Grade: 7 Exempt We are seeking a Territory Customer Experience Manager to lead initiatives that enhance customer experience throughout the entire lifecycle of John Deere products and services. This role plays a key part in strengthening collaboration with the dealer network, promoting a customer-centric culture, and ensuring the highest standards of service and support. The successful candidate will act as a strategic partner to dealerships, helping identify improvement opportunities, develop organizational capabilities, and drive actions that increase customer satisfaction, loyalty, and trust.
* Problem escalation
- dealer contact, helps to analyze and solve technical issues
* Develop skills of dealership team and customers to optimize machine performance and supports training
* Backup product support in field
- Technical Communicator Coordination and support dealer knowledge center
* Customer Succes Journey execution by product/ dealer / Tech utilization and mainstream, ensures execution of all steps at dealer
* Regular customer visits
- retention focus
* Work on machine monitoring center utilization with dealers
* Serves as the interface between the field, dealerships, and manufacturing plants
* Promote and facilitate the use of centralized support services and connected tools

What we offer
* An opportunity to shape and improve customer experience within a leading integral organization.
* A dynamic and collaborative environment with close interaction with the dealer network.
* Exposure to strategic business initiatives and customer-focused transformation projects.




* Professional growth and development opportunities.
* The chance to make a meaningful impact on customer success and dealer performance. Education
* Bachelor's degree in Business Administration, Engineering, Agriculture, Marketing, or a related field.
* Is required a strong.
* Knowledge about Ag field applications and agronomy Experience
* Experience in customer support, aftersales, dealership development, service operations, or commercial roles.
* Technical Ag Machinery background and agronomy
* Knowledge of the agriculture, construction, or equipment industry is preferred.
* Experience leading continuous improvement initiatives and process optimization projects.
Proven ability to work effectively across multiple functions and stakeholder groups.
* Experience working with dealer networks is highly desirable.
* Strong customer focus and passion for service excellence.
* Excellent relationship-building and communication skills.
* Strong analytical and problem-solving capabilities.
* Ability to influence and drive change without direct authority.
* Strategic mindset with a results-oriented approach.
* Strong collaboration and teamwork skills.
* Ability to identify opportunities and convert them into actionable plans.
* Willingness to travel regularly within the assigned territory. We are committed to fostering a diverse and inclusive workplace. We welcome applications from all qualified candidates regardless of background, and we believe that diversity drives innovation and better decision-making. Job Segment: Agricultural, Scientific, Marketing Manager, Agronomy, Manager, Agriculture, Engineering, Marketing, Management Copyright 2022 Deere & Company. All Rights Reserved.

📌 Territory Experience Customer Manager (Comunidad de Madrid)
🏢 John Deere
📍 Comunidad de Madrid