Permut is the leading conversational AI platform for brands to build, optimize and scale AI agents across every customer channel. Our agents connect to a brand's systems to understand customer needs, resolve requests and take action throughout the shopping journey, from product discovery to post-purchase support. +100 amazing brands chose Permut in our first year. Our ambition is to become the platform that powers how brands serve, engage and sell through AI. Permut is the leading conversational AI platform for brands to build, optimize and scale AI agents across every customer channel. Our agents connect to a brand's systems to understand customer needs, resolve requests and take action throughout the shopping journey, from product discovery to post-purchase support. +100 amazing brands chose Permut in our first year. Our ambition is to become the platform that powers how brands serve, engage and sell through AI. We're looking for a Customer Success Specialist to help our customers achieve measurable results with Permut and build the team that makes that happen consistently. You'll work directly with key accounts, understand their business priorities and help them turn AI agents into an essential part of how they serve and engage their customers. You'll build relationships,



solve problems and improve agent performance alongside customers while developing the processes and team needed to scale. Be accountable for customer retention, net revenue retention and account health. Help customers connect agent performance to their business priorities, including resolution rates, support costs, customer satisfaction, conversion and qualified sales opportunities. Review conversations, agent behaviour and usage data to identify gaps. Hire, coach and develop Customer Success Managers. Work with founders and leaders across customer experience, ecommerce and operations. You've built or led a Customer Success or account management team at a B2B SaaS company. You're comfortable managing important customer relationships personally while coaching others to do the same. You can interpret product usage and performance data, identify account risks and build a credible ROI story. You communicate clearly in English and Spanish, including during difficult conversations. Experience in ecommerce, retail technology, customer experience or AI products is a strong plus. Direct exposure to ambitious brands transforming their customer experience with AI.

📌 Innovation Technologies Specialist (Cataluña)
🏢 Permut
📍 Cataluña