Role Title: Customer Service Associate
- English & Chinese Languages About the Team The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people. Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street Journal, Barron's, MarketWatch, Dow Jones Factiva and Dow Jones Risk & Compliance. You will reside on the Customer Service Team, reporting to the Customer Service Supervisor. We are offering a career with a recognized leader in the world of integral news and business information. Office Hours Provide high-quality customer support by telephone, email, web chat, and other supported channels across Dow Jones products and services. Assist customers with inquiries related to product navigation, content and data, technical support, billing and account administration, subscriptions, pricing, delivery, and other service-related needs. Deliver professional and positive customer experiences that strengthen customer satisfaction, retention, and loyalty. Meet established key performance indicators, quality standards, and service-level expectations. Collaborate with Customer Service teams and other Dow Jones departments to ensure escalated or complex issues are handled efficiently and correctly. Maintain knowledge of Dow Jones products, services,



systems, and procedures, with a willingness to learn and support additional products as business needs evolve. High proficiency in Chinese, either Mandarin and/or Cantonese for both written and verbal communication within a corporate environment. Fluency in English, for both written and verbal communication. Preferred experience working in a contact center or customer service environment. Preferred experience with Salesforce or other customer relationship management systems. Comprehensive Healthcare Plans All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic. We strongly encourage applications from all qualified individuals, including women, people with disabilities, and those from underrepresented groups. We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process.

📌 Part Time Customer Service Representative (España)
🏢 Dow Jones
📍 España