Job Summary

The server/attendant must provide friendly, efficient service of food and beverages & retail desired by guests and then collecting accurate payment.

Overall Responsibilities

Serve food and beverages, and/or assist in all store operations (Marketplace and MarketplaceBeach) while maintaining the highest quality service standards and hospitality for all guests. The server/attendant must maintain the work area and equipment in a clean and operational status, follow up cash handling procedures self-cashier, complying with Marriott's standards of food handling and food service at all times.

JOB REQUIREMENTS

- Bachillerato diploma or higher
- Or Título de un centro de enseñanza en Hostelería/Restaurante.
- Previous F&B; and Retail experience is a plus
- Experience in a hotel or related field preferred
- English is required
- Exerting up to 20 kg of force occasionally and/or up to 9 kg of force frequently or constantly to lift, carry, pull, push or otherwise move objects
- Poseer el "Carné de Manipulador de Alimentos".
- Rotate all F&B; and Retail outlets (EL Med, Beach Side, La Tapería, Market Place and Market Place Beach and other future openings in F&B; and Retail)
- Flexibility to work on different shift as am, pm, weekends and holidays.

Profile of qualifications

Good communication skills, outspoken, enthusiastic, open-minded, polite, warm friendly with a natural smile, calm, professional disposition, responsible, self confident, good organisational skills, presentable appearance, team player, able to entertain, able to work under pressure, reliable, dependable, honest, adaptable and a positive attitude which reflects the passion to create incredible vacation experience





Essential skills

- Hospitable and outgoing mentality
- Good communication skills
- Service and detail oriented
- Accurate

Tools & Equipment

Items include but are not limited to: wine opener, telephone, point of sale system, calculator, carpet sweeper or vacuum, mop, coffee and espresso machines, juice machines, credit card reference checking systems

Functions & duties

- Approach every guest and associate in a friendly, service-oriented manner
- Maintain regular attendance in compliance with the Marriott standards, as required by scheduling will vary according to the needs of the hotel
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working
- Comply at all times with the Marriott standards and regulations to encourage safe and efficient hotel operations
- Check work place assigned to you prior to opening for proper set up and cleanliness
- Handle station assigned to you, do not leave the floor except with permission of your supervisor
- Be knowledgeable of all menu items, their garnish, contents, preparation methods and prices
- Be knowledgeable off all Retail products and prices
- Be prepared to answer any guest question about the menu in a direct, concise way
- Know use records
- Be aware of daily specials and '86' items




- Smile and greet guest upon arrival
- Speak to guest in a warm, friendly and courteous manner. Use their name as often as possible
- Avoid slang and hotel jargon
- Serve guest order promptly and according to service standards
- Be able to operate the point of sale equipment ( Squirrel ). No voids or deletes, reprints of checks etc. without management approval
- All food and beverage orders must be pre-rung in the Squirrel . No F&B; items must be given out without a check
- Follow guest order procedures as trained, write neatly and clearly on the guest check. Repeat guest order at all times
- Know proper beverage, liquor and wine service
- Buss all tables with attention to following areas:
- Table top dry and non sticky
- Pick up litter
- Ashtrays clear and clean after max. 2 butts and after each table service
- Table accompaniments reset and clean according restaurant procedure
- Maintain two clean side towels at all times. One should be damp for cleaning table tops and a dry towel for wiping chairs Proper bussing procedures
- Glassware will not be stacked in glassware
- All silverware will be flat on tray, not dishes
- All condiments are returned to their proper place in side stands or aisle
- All soiled ashtrays will be replaced with clean ashtrays taken to utility, never empty the ashtray at the table
- Trays to be well balanced
- Always back trough doors, never kick
- Always stop when someone crossed your path, be alert to everyone, welcome guest at al time.
- In case of guest complain use the P.L.E.A.S.E.D. process to do everything in your response procedure to ensure that the

📌 Server Temporary (Marbella)
🏢 Marriott Vacations
📍 Marbella