Job Information

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- Job details

Job Information

- Date Opened 02/20/2025
- Job Type Full time
- Industry Technology
- Work Experience 5+ years
- City Madrid
- State/Province Madrid
- Country Spain
- Zip/Postal Code 28009

General

Job Description

The support Engineer is responsible for ticket handling and helping customers resolve their issues/questions/concerns, assisting with testing the OpenLM components, creating documentation, and engaging in pre-sale activities

Language: Spanish, English – (Fluent technical)

Portuguese – Optional

Job Description In Detail

- Ticket handling, assigning, answering, and resolving the tickets in a timely manner according to the SLA.
- Provide support for our customers and prospects via tickets, live chat, and live sessions.




- Capturing bugs either by testing or reported by customers and acting as a liaison between customers and developers.
- Replicating bugs reported by customers.
- Creating user stories for requests/enhancements sent by customers and acting as a liaison between customers and development.
- Providing professional services to our customers.
- Internal testing of newly released OpenLM components.
- Helping with creating documentation on OpenLM components.
- Helping the sales department with technical questions from prospects.
- Delivering demo sessions to prospects together with a sales representative.
- Following up as technical contact after the demo.
- Deployment of OpenLM system for Trial/PoC.
- Engaging with non-technical departments for technical queries.
- Perform webinars for online audiences.

📌 Technical Support Engineer (Madrid)
🏢 OpenLM
📍 Madrid