Start date: ASAP Based in Barcelona, hybrid role.
We're looking for a first team lead for our amazing onboarding team
The Team Lead Onboarding Specialists is responsible for the performance, structure, and quality of the Onboarding team across all markets.
The mission is to ensure fast, high quality, and scalable onboardings that directly contribute to New MRR, early churn prevention, and overall customer satisfaction.
Team Leadership & Performance Lead and develop a team of Onboarding Specialists across markets Own team performance: onboarding volume, CSAT, time to go live, 90-day jump Drive growth through coaching, feedback, and performance reviews Operational Excellence Ensure consistent onboarding execution across all markets Guarantee adherence to onboarding standards : full setup, migrations, go live readiness, clean handover to
📌 Onboarding Team Lead (España)
🏢 bsport
📍 España