Key Responsibilities

- Support the Quality team with the administrative and operational tasks of the department.

- Assist with monitoring compliance with the hotel’s quality standards, procedures and service guidelines.

- Support the preparation and follow-up of quality checklists, inspections and internal audits.

- Collaborate in carrying out quality checks across the different areas and departments of the hotel.

- Assist in monitoring guest feedback received through different channels and support the follow-up of relevant comments and areas for improvement.

- Support the collection, organisation and analysis of guest feedback and quality-related information.

- Collaborate with different departments to follow up on identified issues, incidents and opportunities for improvement.

- Assist in maintaining and updating quality procedures, guidelines, checklists and other relevant documentation.

- Support the preparation of reports and presentations related to quality indicators, guest feedback and improvement actions.

- Collaborate with the Front Office, F&B;, Housekeeping, Spa, Maintenance and other departments to ensure consistent quality standards across the hotel.

- Support the follow-up of corrective and improvement actions, ensuring that agreed actions are properly documented and monitored.

- Assist in preparing and coordinating internal quality training and awareness initiatives for team members.





- Support the monitoring of online reviews and other guest satisfaction channels, identifying recurring topics and relevant trends.

- Help ensure that the guest experience is aligned with Nômade Temple’s values, philosophy and service standards.

- Maintain organised and up-to-date quality files, databases and internal tools

- Support the department in identifying opportunities to improve processes, communication and the overall guest experience.

- Participate in other Quality projects and tasks according to the operational needs of the department.

Profile & Competencies

- Student of Hospitality Management, Tourism, Business Administration, Quality Management, Business Management or a related field.

- Interest in hospitality, guest experience and service quality.

- Strong attention to detail and an organised and structured approach to work.

- Analytical mindset and ability to identify areas for improvement.

- Good communication and interpersonal skills.

- Proactive attitude and willingness to collaborate with different hotel departments.

- Ability to work independently while also being a strong team player.

- Customer and service-oriented mindset.

- Availability: 6 to 8 months.

Conditions

- €600 gross monthly stipend

- Free accommodation (only in Ibiza)

- Meals included

- Hotel uniform provided

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📌 Quality Internship 2027 (Islas Baleares)
🏢 Nomade Temple Madrid
📍 Islas Baleares