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As a Senior Customer Success Manager T Cloud Public, you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally.
ResponsibilitiesStrategic influence and development of the existing business of the assigned T Cloud Public customers in order to increase the value added for the customer and the sales for the T Cloud PublicComprehensive advice to customers regarding the first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling)Active participation in the respective vertical squad of the T Cloud PublicAvoiding "churn" through proactive analysis and management of T Cloud Public customersSupporting the ongoing optimization and further development of the customer success management of the T Cloud PublicSupporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud PublicEnsuring customer satisfactionParticipation in the planning and forecasting processesTransferring customer requirements to the T Cloud Public impediment and demand processSupporting the further development of cloud handling supportYour ProfileWe are seeking a highly qualified Senior Customer Success Manager T Cloud Public with extensive cloud architecture expertise, strong technical knowledge in AI and cloud ecosystems, excellent communication skills, and proven experience in customer success management and business development.
Must Have SkillsCompleted degree in computer science,



engineering or comparable training or further educationTop knowledge and 5 years experience in the areas of cloud and IT architecture5 years experience in technology strategy5 years experience in sales and business developmentTop knowledge and experience in the field of AIStrong communication and presentation skills with correct and confident behavior in customer contactsStrong knowledge of market-relevant cloud ecosystems and experience with partnersStrong knowledge in the field of cloud (IaaS, PaaS, SaaS)Knowledge of the offerings of AWSKnowledge of the offerings of Microsoft AzureKnowledge of the offerings of GoogleKnowledge of the offerings of RackspaceExperience in development of cloud platforms/hybrid cloud solutions combining technologies, developer tools, APIs, management and integration frameworks and processesHigh resilience and adaptability to dynamically changing processes/startup mentalityVery good technical understanding of standardized service provision through platformsDetailed knowledge of the processes and structures in your own companyExperience in international cooperation with Local Business Units and NatCosHigh social skillsAbility to work in a team and integrateGood assertivenessAbility to work independentlyFluent written and spoken GermanFluent written and spoken EnglishWillingness to travel nationally and internationallyOTC Practitioner certification or comparable AMIGO Hyperscaler certificationAgile methods certification such as Scrum, Kanban, DevOps or comparable certificationsNice to Have SkillsDevOps Foundation certificationOTC Architect certificationAdditional InformationWhat do

we offer
you? Work environment & flexibilityInternational, dynamic and collaborative environment.
T-Social: social initiatives (sports, community, health, ...).
Hybrid work model (remote/on-site).
Adaptable

working hours
.
Growth & developmentCustomized training: access to Coursera to learn whatever you want, whenever you want.
Weekly language classes (English & German).
International Mentoring Sessions & Experience Days.
Compensation & benefitsFlexible compensation plan (health insurance, meal vouchers, childcare, transport).
Telemedicine.
Life and accident insurance.
Social fund.
Wellbeing & time off26+ working days of vacation per year.
Free access to specialist services (medical, legal, wellness). xqbhyrx 100% salary coverage during medical leave.#J-18808-Ljbffr

📌 Customer Success Manager (Madrid)
🏢 T-Systems
📍 Madrid