Department: Customer Success, Onboarding Team Role: Customer Onboarding Specialist io ( is an AI-powered business messaging platform that helps companies manage customer conversations across chat, calls and email, all in one place. io ( enables fast-growing companies around the world to capture, convert, and retain customers at scale. Join us, and be part of a team that is shaping the future of customer conversation management Here's what we stand for: ~ Own It and Support Each Other: We step up, help out, and drive outcomes, together. ~ io ( , the Customer Onboarding Specialist is the first person a new customer works with after they sign up and subscribe. Our ideal candidate has experience working in a B2B SaaS company in onboarding, implementation or customer success. io ( platform and identify opportunities for customer growth, collaborating with the Sales and Customer Success teams 2+ years of B2B SaaS experience in customer onboarding,



implementation or Customer Success ~ Experienced in working with international customers and handling global accounts ~ Strong communication skills in Italian, Spanish and English to convey complex ideas clearly ~ Familiarity with business messaging platforms, CRM systems, and Customer Success tools ~ Curious about AI and keen to set up and test AI Agents for customers ~ Passionate about digital transformation and understanding diverse businesses ~ APIs, webhooks and integrations don't intimidate you, you quickly grasp technical concepts, and you are keen to become an expert in our software ~ An agile team player who is excited by the fast-paced start-up environment and is eager to make a difference Virtual events like talent shows, Among Us nights, and online game sessions to keep the fun going, no matter where you are You'll receive a mental health allowance to support your health and wellness needs. Versátil working environment and

working hours
that fit your lifestyle, wherever you're based.

📌 Customer Onboarding Specialist (España)
🏢 respond.io
📍 España