The client is a leading American technology company operating a portfolio of globally recognised social media, communication and digital platforms used by billions of people worldwide.
You will support our client as an Advertisers Support Representative, assisting small and medium-sized businesses that use the client’s digital advertising services. As part of a motivated, multilingual team, you will help clients with enquiries related to advertising products, tools and campaigns, providing both pre-sales and post-sales support in Hebrew and English.
ResponsibilitiesSupporting small and medium-sized businesses (SMBs) with enquiries related to digital advertising products, tools and campaigns;Providing customer support in Hebrew and English via chat, email and phone;Delivering pre-sales and post-sales support for self-service advertising products;Providing guidance on products and tools to improve the customer experience;Following up on email enquiries through outbound calls and using phone support when appropriate to ensure issues are resolved promptly;Identifying recurring trends and resolving issues affecting multiple SMB clients;Delivering a professional customer experience in line with quality and service standards.




RequirementsExcellent written and spoken Hebrew (minimum C1 level);EU passport holder or a local residency cardGood command of English;Empathetic and helpful approach;Strong team-player attitude;Strong interpersonal skills and the ability to de-escalate situations when necessary;Ability to handle sensitive and confidential information;Ability to learn quickly and adapt to new processes and tools.

Location:
Lisbon, PortugalAsegúrese de leer la descripción completa a continuación y, si confía en que cumple todos los requisitos, envíe su solicitud de inmediato.
Work model: On-siteSchedule: Rotational shifts, Monday to Sunday, between 06:00 and 00:00 (40 hours per week, 8

working hours
per day)Training: 15 working days, with a training allowance of €141.20 per completed week.
Remuneration: Total gross monthly compensation of €1,767.50, including:Base

salary:
€1,383.00 gross per month;Productivity bonus;Meal allowance: €154.00 net per month;Holiday allowance: €115.25 per month;Christmas allowance: €115.25 per month.
Contract: Initial 1-year fixed-term contract, with the possibility of conversion to a permanent contract after 2 years.
Perks: Private health insurance, local language classesRelocation: Optional accommodation in a shared apartment, with a private room and all bills included, for approximately €220 per month deducted from your salary. xqbhyrx Assistance with administrative procedures is also provided.
Annual leave: 22 days#J-18808-Ljbffr

📌 Bilingual Ad Support Specialist – SMB Help (Barcelona)
🏢 Cross Border Talents
📍 Barcelona