About the role
As a Customer Care Specialist for the Italian market at Amenitiz, you are the primary point of contact for our customers
- independent hoteliers and property owners who rely on our platform to run their business day to day. Your role is to resolve issues efficiently, build product confidence, and ensure that every customer interaction leaves them better equipped to get value from Amenitiz.
Obtenga más información sobre las tareas generales relacionadas con esta ocasión a continuación, así como sobre las habilidades requeridas.
This is a role for someone who combines genuine customer empathy with structured problem-solving. You are not just answering tickets
- you are helping hoteliers become self-sufficient on a product that directly improves how they operate.
Your missionDeliver high-quality support across chat , phone , and email , ensuring customers receive timely and effective assistanceGuide customers through the platform, building their product knowledge and reducing dependency on reactive supportDiagnose and resolve technical issues with a structured, efficient approach
- escalating to Product and Engineering where neededBuild strong relationships with customers that contribute to satisfaction, loyalty, and long-term retentionListen actively and adapt your communication style to each customer’s profile and level of technical familiarityMonitor customer feedback to identify recurring issues and surface opportunities to improve support processesCollaborate cross-functionally with Product, Engineering,



and Customer Success to resolve complex cases and close the feedback loopStay current on new features and product updates to ensure customers always receive accurate, relevant guidanceAbout youNative Italian speaker + fluent in Spanish with strong written and verbal EnglishMinimum one year of experience in a customer-facing role
- chat, phone, or email supportStrong customer orientation with the ability to tailor communication to different profiles and situationsA natural problem-solver: structured in your approach, creative when needed, and calm under pressureEmpathetic and attentive
- you listen to understand, not just to respondOrganised and proactive, with the ability to manage multiple open cases without losing quality or follow-throughComfortable working autonomously while collaborating effectively across teams xqbhyrx Our offerCompetitive salary with performance-based incentivesStock options with a progressive vesting scheduleComprehensive health insurance25 days of holidays from day one, rising to 28 after your first year and 30 after two years€10 a day for lunch through our virtual canteen, Kombo, every day you work from the officeFlexible benefits
- save on meals, childcare, transportation, and training with our tailored remuneration optionsOn-demand salary access
- no need to wait until the end of the monthAny book, purchased for you, plus access to a shared team libraryAn international team of 35+ nationalities based in one of Europe’s leading tech hubs#LI-LD1

📌 Customer Care Specialist (Madrid)
🏢 Amenitiz
📍 Madrid