David Kennedy Recruitment is working with a leading airline that is seeking to onboard Galician-speaking Customer Support Advisors to assist passengers across its regional markets in Spain.
La siguiente información tiene como objetivo proporcionar a los posibles candidatos una mejor comprensión de los requisitos para este puesto.
In this role, you support customers with travel-related enquiries, provide clear information about airline services and policies, and help resolve issues throughout their travel journey. The idóneo candidates have strong communication skills, a customer‑focused mindset and the ability to remain calm and professional when assisting passengers with challenging situationsPosition: Customer Service AdvisorLocation: Barcelona, SpainModel: 100% On‑siteEmployment type: Full‑timeDUTIES AND

RESPONSIBILITIES:
Assist passengers with flight reservations, booking amendments and cancellationsProvide information about baggage allowances, delayed luggage and missing baggageSupport customers with online check‑in,



boarding enquiries and travel documentationAssist passengers affected by flight disruptions and respond to refund requestsHandle customer complaints and resolve travel‑related issues in a professional mannerExplain airline policies, procedures and available options clearlyDeliver a positive customer experience through effective communication and problem‑solvingREQUIREMENTS:Fluency in Galician + English B2Strong communication and customer‑service skillsAbility to understand customer concerns and provide clear, helpful solutionsCalm and professional approach when dealing with stressed or dissatisfied passengersStrong problem‑solving skills and attention to detailCustomer‑oriented mindset and ability to work in a fast‑paced environmentBENEFITS: xqbhyrx Permanent employment contract in Spain, including applicable statutory benefits and entitlementsFive weeks of paid initial training to help you start confidently with all the tools and knowledge you need39‑hour working week, Monday to Sunday, between 08:00 and 20:00, with rotating shiftsGross annual salary plus a gross annual bonusModern offices in Barcelona with a terrace, comfortable facilities and team eventsGenuine opportunities for professional development and career growth within an international company

📌 Customer Support Agent (Barcelona)
🏢 David Kennedy Recruitment
📍 Barcelona