Our partner is looking for a Customer Success Manager (German language) based in Spain. We are looking for a German-speaking Customer Success Manager to join an international VIP Service team within a fast-growing technology-driven environment. In this role, you will build strong relationships with customers, deliver personalized support, and enhance the overall customer experience. You will focus on engaging users within the entry-level VIP segment, identifying their needs, and helping them discover relevant products, services, and activities. Provide high-quality, personalized customer support to users within the Bronze VIP segment, ensuring a positive and engaging experience. Identify opportunities to convert Bronze VIP users into higher-tier VIP customers by highlighting relevant services and benefits. Work toward established KPIs and individual performance targets. Maintain up-to-date knowledge of existing products, services, tools, and newly introduced features. Collaborate with internal teams to ensure smooth customer interactions and consistent service quality. Work a stable Monday-to-Friday schedule from 13:00 to 22:00 Kyiv time. Fluency in German, both written and spoken, with the ability to communicate confidently and professionally with customers. Strong customer relationship management abilities and the capacity to build trust through personalized interactions. Proven ability to handle customer objections, respond to concerns, and communicate the value of additional products or services.



A customer-oriented mindset, with a genuine interest in improving customer satisfaction and delivering high-quality support. Good organizational and time-management skills, with the ability to prioritize tasks and meet deadlines. Knowledge of English, French, or Italian would be an additional asset. Fully remote working arrangements,. ~20 paid days off per year, in addition to public holidays and paid sick leave. ~ Comprehensive medical insurance covering treatment at leading healthcare facilities. ~ Coverage for psychological support and counseling through the Pleso platform. ~ Individual learning and development budget to support professional growth and personal interests. ~ Access to corporate English lessons, professional workshops, training sessions, and an online learning library. ~ Structured career development opportunities, including performance reviews, mentoring programs, and clear career progression plans. ~ Regular team-building activities, corporate events, workshops, and social initiatives. ~ A culture that encourages professional development, ambitious goals, teamwork, and continuous learning. Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR).

📌 Customer Success Manager | German-speaking (España)
🏢 Jobgether
📍 España