Bask is the best telehealth platform on the market. Our mission is to empower entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily, abstracting away the complexities of the industry into an easy-to-use platform. With hundreds of features to meet the unique needs of telehealth, we put all the tools in our customers hands for success. We are a rapidly growing startup, and we work with care and intention to create a high-performance company with the following in mind:
- Make decisions, move quickly, and know that if things go wrong, it's okay for you and the company.
- Intuition, Then Data. We're a data-driven company.
- We are obsessed with helping all our customers launch multi-billion-dollar companies with ease. Building logic based questionnaires (asynchronous visits) through the Bask software (if you have experience with building logic based workflows, you'll be great at this)
- Triaging bask software and order related questions and issues that come up for any of your accounts, any time of the day We're Looking For A self-starter who is passionate about enhancing the customer experience; you take pride in demonstrating the value of the products and services to your customers. You think outside of the box,



excel at creative problem-solving, and are comfortable taking on projects that you have potentially never done before Customer Success at Bask Health is AI-first and customer-obsessed. We are looking for Customer Success people who take full ownership of their accounts, treat AI as a real collaborator, and care deeply about the patient and provider experience. Test your approaches with real patients, providers, and partners. Share them across the Customer Success team so we raise the bar together. Partner with customer stakeholders to develop custom engagement initiatives that drive user adoption and support the unique needs of their patients
- Manage all current customer data
- Work Weekends 5+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization
- Experience in e-commerce
- Highly articulate, ability to communicate effectively both when speaking and writing
- Highly organized, with the ability to juggle multiple projects in a fast-paced environment
- Comfortable collaborating with different teams (product, sales, marketing, etc.) Remote Worldwide (

Working Hours
East Coast Time 9am to 6pm) #

📌 Account / Customer Success Manager (España)
🏢 Bask Health
📍 España