Esade es una institución académica global que mantiene estrechos vínculos con el mundo de la empresa y es reconocida por la calidad de su educación, su alcance internacional y un enfoque evidente en el desarrollo integral de la persona. Do Good Do Better es nuestra identidad y en Esade la construimos a través de los siguientes valores:
• Integridad
• Diversidad
• Sensibilidad
• Contribución al bien común
• Justicia y sostenibilidad Basándonos en estos pilares, trabajamos con una metodología cuya misión es la formación integral de profesionales competentes y socialmente responsables. Por eso, fomentamos el liderazgo inclusivo, la innovación académica, la tecnología y la solidaridad. Si quieres formar parte de una organización como la nuestra, lee con atención la siguiente oferta: Responsibilities Platform management
• Maintain and administer the areas' platforms (CRM, career portals, SaaS tools).
• Configure and maintain platform settings across the digital toolset — from user permissions and access levels to structural setup (fields, workflows, categories) that keeps each tool aligned with how the team works.
• Create and set up new programs and advising types, defining associated configurations, and maintaining company profiles ensuring everything is correctly reflected across connected systems (career portals, CRM, CMS).
• Manage the department's Salesforce licenses: onboarding, offboarding and permissions.
• Help identify improvement opportunities in existing systems and processes. Career Hub & CMS
• Take an active role in the development and rollout of the Talent Hub project.
• Lead client-facing implementation, from requirements definition to cross-functional coordination between internal teams, technology vendors, and end users.
• Support integration between the Career Hub and the rest of the tech stack (Salesforce, career SaaS tools, CMS).
• Participate in the project to launch our new CMS: content publishing, structuring and maintenance. Digital communications




• Support and assist the team currently managing email sends to students and other audiences via Marketing Cloud/Salesforce.
• Accompany the planning of the department's digital communications calendar, contributing ideas on segmentation and content as the role evolves. Student and company support
• Respond to student incidents and queries, resolve general questions, monitor the shared inbox and route requests to the right person.
• Resolve company queries related to job posting and platform access.
• Review and approve CVs, and produce CV Books for distribution to companies.
• Review and approve publication of job and internship offers. Technical support, incidents and vendors
• Provide first-level resolution for platform incidents raised by students and the team, escalating when needed.
• Act as the point of contact with technology vendors: track SLAs, updates
• Evaluate new SaaS solutions.
• Document incidents, processes and user manuals. Day-to-day operations
• Provide recurring operational support to the team: data loads, permissions management, content updates and data quality control.
• Ensure compliance with the department's standard processes (checklists, maintenance calendars, license renewals).
• Work closely with the Business and Data Analyst, aligning platform data and processes with the team's broader reporting and analytics needs.
• Partner closely with the Operations team, who manage other student
- and company-facing processes, to ensure a consistent experience across every touchpoint. What we're looking for
• 3-5 years of experience in digital operations, customer success management, or customer service.
• Comfort with SaaS,



CRM and CMS tools; experience with Salesforce and/or Hubspot is a plus.
• Ability to translate business needs into technical requirements when working with vendors.
• Autonomy, attention to detail and a problem-solving mindset.
• Comfort moving between projects and day-to-day operational tasks.
• Advanced/professional English and Spanish.
• Basic no-code web design or HTML/CSS knowledge — or a demonstrated ability to pick up new tools quickly.
• A digital marketing sensibility: interest in communication, segmentation and content optimization. Backgrounds that tend to fit well Customer Success Manager, Customer Care Agent, Customer Service Agent, Operations Customer Expert, Platform Operations, SaaS Onboarding & Operations Specialist, Digital Operations Specialist, particularly from a technology or B2B SaaS company. Compromiso con la diversidad y la inclusión En ESADE estamos comprometidos/as con la diversidad y ofrecemos las mismas oportunidades profesionales a todas las personas. Fomentamos el aprendizaje inclusivo y, para nosotros, el talento es un factor clave para promover la diversidad. Por ello, se valorarán especialmente candidaturas de personas con capacidades diversas. Le informamos que Fundació ESADE como responsable del tratamiento tratará sus datos con la finalidad de gestionar su candidatura. El interesado puede ejercitar, si lo desea, los derechos de acceso, rectificación, y supresión de los datos, así como solicitar que se limite el tratamiento de sus datos personales, oponerse al mismo, solicitar la portabilidad de sus datos, a no ser objeto de decisiones individuales automatizadas, cuando proceda, así como a retirar su consentimiento en cualquier momento dirigiéndose al Delegado de Protección de Datos en la dirección Av. Pedralbes, 60-62, 08034 Barcelona a través de correo electrónico a la dirección [email protected] Puede consultar información adicional y detallada sobre Protección de Datos aquí: https://www.esade.edu/es/proteccion-datos.

📌 Digital Operations Specialist (San Cugat del Vallés)
🏢 Esade
📍 San Cugat del Vallés