About SYBIT LimitedSYBIT Limited is an award-winning digital commerce and customer experience consultancy. We design and deliver CX and marketplace solutions that connect enterprise backbones with seamless customer-facing experiences. As part of our European and global delivery network and backed by the reach of the NTT DATA family, our teams work with international enterprise clients across industries, from first blueprint to go-live and beyond. We are expanding our SAP CX practice and are looking for an experienced Lead SAP Sales & Service Cloud Consultant with strong functional expertise, hands-on delivery experience, and a proven track record of leading full-lifecycle SAP CX projects from inception to go-live. The RoleAs a Lead SAP Sales & Service Cloud Consultant, you will spearhead functional delivery across SAP Sales Cloud V2 and SAP Service Cloud V2, working closely with international consultants, developers, and client teams. You will translate complex business requirements into effective, modern CX solutions, lead client workshops, oversee functional delivery, and act as the subject matter expert throughout the project lifecycle. Because many of our engagements are migrations, a strong foundation in the previous version of SAP Sales and Service Cloud (V1/C4C) is a firm requirement, combined with hands-on project experience and/or official certification in SAP Sales/Service Cloud V2. You will be joining a growing practice at exactly the right moment: SAP customers across Europe are moving from V1 to V2, and you will be one of the consultants clients rely on to make that move successfully.

Key Responsibilities
End-to-end project delivery
• Lead SAP Sales and Service Cloud V2 implementations from Fit-to-Standard workshops through design, configuration, testing, deployment, and hypercare.
• Own the functional delivery plan for your workstreams, including estimates, dependencies, risks, and mitigation actions.
• Support test strategy and execution: prepare test scenarios,



guide UAT with client teams, and drive defect resolution through closure.
• Contribute to knowledge transfer and handover, including functional documentation and end-user training input. Functional design & configuration
• Translate customer experience processes into robust functional solutions, documented to a professional consulting standard.
• Configure core Sales Cloud V2 processes, including lead and opportunity lifecycle, pipeline and forecast management, quotations, the digital selling workspace, playbooks, and guided selling.
• Configure core Service Cloud V2 processes, including case and ticket management, service levels and escalation rules, categorization schemas, the agent workspace, and omnichannel routing across email, chat, and social channels.
• Recommend the right extensibility approach for each client: standard configuration first, then in-app extensibility, then side-by-side extensions on SAP Business Technology Platform, including the associated effort and lifecycle implications.
• Advise on role and authorization design for modern user roles, aligned with SAP best practices. Client workshops & advisory
• Lead Fit-to-Standard and discovery workshops with business stakeholders: assess current-state processes, pain points, and transformation priorities, and map them to V2 standard capabilities.
• Recommend SAP best practices, adoption paths, and pragmatic alternatives, including when to keep standard and when to extend.
• Act as the functional SME for SAP CX,



guiding clients and project teams through complex delivery challenges and new V2 capabilities such as collaboration tool integrations (e.g. Microsoft Teams) and AI-driven optimizations. V1 to V2 migration & architecture
• Leverage your deep knowledge of SAP Sales and Service Cloud V1 (C4C) to guide clients through migration strategies, data model mapping, and realistic transition roadmaps to the V2 architecture.
• Assess migration supportability end to end: data, integrations, extensions, and custom objects.
• Define data migration approaches and coordinate data validation with the tools the V2 stack provides (e.g. Data Workbench, Migration Cockpit). Integration
• Define integration requirements and support interface design and testing between SAP Sales/Service Cloud V2 and backend systems (such as SAP S/4HANA) using SAP Cloud Platform Integration (CPI) / SAP Integration Suite.
• Work with technical consultants on API, OData, and event-based integration patterns, and on identity and access topics (e.g. SAP Cloud Identity Services, SSO). Team collaboration & leadership
• Work closely with consultants and developers across our European and global delivery teams to ensure high-quality project execution.
• Mentor junior and mid-level consultants, review their work products, and support their growth.
• Contribute to practice development: delivery methodology, reusable assets, and internal enablement on V2 topics.

What We Offer
• A lead role in a growing SAP CX practice, with real ownership of delivery and a direct line to practice leadership.
• Competitive compensation package with up to 25% annual performance bonus, paid quarterly.
• Fully covered private health insurance.
• Adaptable

working hours
and remote/hybrid working.
• Monthly work-from-home allowance.
• Continuous professional development, including SAP certification sponsorship, within a growing, international team.
• International project exposure across our European and global delivery network.

📌 Lead SAP Sales (España)
🏢 SYBIT Global
📍 España