Docplanner's Global Customer Success Operations team seeks a senior leader to design CRM processes, drive migration from HubSpot to Salesforce across 13 markets, and improve churn, win rate and productivity.
You will manage 5 analysts, partner with Salesforce and other tech teams, and translate business goals into scalable CRM workflows that deliver measurable impact.
English required; Spanish and/or Portuguese is a plus. This is an on-site role based in Madrid with general scope.
📌 Global CS Ops Lead (Madrid)
🏢 Docplanner
📍 Madrid
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