The role focuses on proactive order management, cross-functional coordination, issue resolution, and continuous process improvement to support operational excellence and business performance. Responsibilities

- Enter, monitor, and update orders within SAP.
- Manage the entire Order-to-Deliver (O2D) process, from order receipt through customer delivery.
- Monitor product availability and delivery schedules.
- Coordinate with warehouses, carriers, and internal functions involved in the process.
- Manage operational issues and related escalations.
- Maintain ongoing communication with customers.
- Support reporting activities and service KPI monitoring.
- Contribute to continuous process improvement initiatives.

Requirements

- Previous experience in Order Management roles, including the operational management of the end-to-end order lifecycle.
- Excellent knowledge of SAP, in particular SD module.
- Fluent in Italian and English, both written and spoken.




- Strong organizational skills and ability to manage priorities effectively.
- Excellent interpersonal and problem-solving skills.
- Good knowledge of the Microsoft Office suite, particularly Excel.

Preferred skills

- 3+ years' experience in multinational companies or structured business environments.
- Knowledge of logistics and distribution processes.
- Familiarity with KPIs and service performance metrics.
- Strong customer focus, excellent interpersonal skills, and the ability to collaborate effectively with cross-functional teams.
- High level of accuracy, proactivity, and organizational skills, with the ability to work independently, manage multiple priorities, and perform effectively under pressure while meeting deadlines.

📌 Customer Order Specialist (Cataluña)
🏢 Randstad Enterprise
📍 Cataluña