We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. Founded in 2016 and launched in 2017 by Alexandre and Steve, Qonto has grown to 1,700 Qontoers serving over 750,000 customers across 8 European countries. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; Join us as a

Customer Care Manager

to help Spanish SMEs and freelancers run their finances with confidence. You’ll be the first voice our customers hear, as part of a growing team in Barcelona, under the guidance of Cristina, our Lead Customer Care Spain. Delight our Spanish customers: You’ll give sharp, fast support by email, chat and phone, both inbound and outbound. Hit a high quality bar: You’ll aim for a Stellar Support score of 70/100 or more, reply in under 5 minutes on chat and under 30 minutes on email, and end each day with zero backlog. Customer‑facing experience: You’ve spent at least a year in a client‑facing role, or completed a first internship in one, and hospitality,



retail or restaurant backgrounds are very welcome. Languages: You’re fluent in Spanish (C2) and confident in English (C1), both spoken and written. Weekend availability: You’re available to work weekends as part of the role. You’ll build a solid foundation in customer care alongside experienced teammates. You’ll join the Spanish team while we scale, so your feedback shapes how we support the market. Room to experiment with AI: You’ll have access to tools like Dust and Claude, and we want you to test new ways of working with them. You’ll report to

Cristina

, Lead Customer Care Spain. Cristina joined Qonto 5 years ago as a Customer Success Officer and now leads the Spanish market across account management, payment services and customer care. Expect close coaching, open knowledge sharing and a clear vision of best‑in‑class support. DATA RETENTION By applying, you agree that Qonto processes your personal data to assess your application. Your data is kept for up to 2 years in our candidate pool.

📌 Customer Care Manager (Barcelona)
🏢 Qonto
📍 Barcelona