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The PositionThe Senior Solution Architect focuses on designing business-driven, standards-based, and future-ready solutions within a complex, multiple solution, or product context. In this role, you will design solutions that meet product requirements, business priorities, and enterprise standards while managing non-functional requirements (NFR) and fitness functions. You will lead others to solve complex problems, maintain the vision and roadmap for multiple solutions, provide technical oversight to product teams, and evaluate new technologies to continuously improve existing solutions and manage technical debt.
The OpportunityScope / (Content Leadership):Designs solutions that meet product requirements, business priorities, and enterprise standardsManages Non-Functional Requirements (NFR) and fitness functionsDocuments and evolves the architecture throughout the product life cycle and aligns with the architecture community for governance. Applies frameworks in a Complex or Multiple Solution or Product ContextRegulatory Frameworks: Solid understanding of HIPAA (and/or GDPR, depending on geography) and how these laws dictate data storage, encryption, and transmission within patient and customer support environmentsSalesforce Ecosystem Mastery:Strong hands-on architectural experience with Salesforce Life Sciences Cloud, Service Cloud, and Health Cloud,



focusing on patient/customer engagement, care plans, case management, and healthcare data modelsDeep experience leveraging Salesforce Data Cloud to unify patient/customer data, harmonize real-time data streams, and drive actionable insights across ecosystem touchpointsExpertise in designing and operationalizing AI-driven workflows using Salesforce Agentforce, enabling autonomous agents, automated routing, and augmented agent workflows within customer and patient supportSalesforce Integration & CTI: Proven experience managing complex integrations, including Salesforce-Genesys CTI adapters, ensuring real-time screen pops, call logging, voice/omnichannel routing, and bidirectional data synchronizationAccountability / Problem Solving:Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutionsMaintains the vision, roadmap, and current landscape for multiple solutions. Assesses and consults on the impacts and dependencies of initiatives on capabilities, risk, and the application landscapeCreates Conceptual & Logical Data Models, Taxonomies, Ontologies, and Integration pathways for the productDefines and drives reference architectures, patterns, NFRs, and fitness functions, ensuring Architecture Decision Records (ADRs) are recorded and published for multiple solutions or the productDrives external technology trends and assesses feasibility,



including vendor assessmentsStakeholder Management: Communicates difficult concepts clearly and negotiates with others to adopt a different point of view. Drives information sharing across the complete productImpact / Strategy: Develops and maintains the product's technology roadmap. Provides technical oversight, guidance, and consultation on specific technologies for product teams. Improves existing solutions, manages technical debt, and researches, evaluates, pilots, and drives the adoption of emerging technologies (e.g., generative AI agents, data cloud harmonization). Identifies opportunities to enhance value and business processes within a Complex or Multiple Solution or Product ContextComplexity / (Product Size): Operates within a Complex or Multiple Solution or Product ContextBusiness / Technical Ability: Applies in-depth and expert-level knowledge in multiple technology areas. Proactively contributes to Architecture Practices development and mentoringWho You AreEducation / ExperienceDemonstrated experience designing business-driven, standards-based, future-ready solutions within a complex or multiple solution/product contextExperience maintaining the vision, roadmap, and current landscape for multiple solutions, and assessing the impacts of initiatives on capabilities, risk, and application landscapesProven track record of architecting solutions on the Salesforce platform, specifically supporting customer/patient experience ecosystemsProven track record of proactively contributing to architecture practices development and mentoring othersTechnical SkillsIn-depth and expert-level knowledge in multiple technology areas, with specialization in Salesforce Service Cloud, Life Sciences Cloud, Data Cloud, and

📌 Salesforce Solution Architect (Madrid)
🏢 Roche
📍 Madrid