At Pluxee, we shape the world of employee benefits and engagement by bringing to life a personalized and sustainable employee experience, at work and beyond.
Permanent RegularJob DescriptionCustomer Success
- Large Accounts manages strategic enterprise accounts, ensuring long-term client satisfaction, platform adoption, and ongoing expansion. This role supports clients in maximizing the engagement impact of their benefit programs and leads renewals, expansion planning, and re-bids in coordination with the Tender Specialist.
What you'll be doing: (Main duties and activities which define the job, reponsibilities and its interactions)Manage and nurture relationships with existing clients through Teams, phone calls, or on‑site meeting as required by commercial needs.
Identify opportunities to upsell and cross‑sell products and services.
Conduct regular client reviews and satisfaction assessments.
Collaborate with sales and account management teams to address client needs.
Provide clients with updates on new products and services.
Prepare and present reports on client relationship metrics and performance.
You're a matchEducation RequirementsBachelor's degree in Business Administration, Marketing, or a related field.
Work Experience Requirements4-8 years of experience in client relationship management (large company) or a related field.




LanguagesSpanish and English fluentCompetenciesResult-drivenAbility to work under pressurePersuasive communicationActive listeningResilience and tolerance for rejectionNegotiationPlanning and organizationCustomer‑centric mindsetProactivityAdaptabilityYour teamCS Large TeamYour LocationMadrid (SP)Happy at workA meaningful job: Be the change Help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to make a real impact on millions of lives. Our business model delivers not just for individuals but their communities too, by supporting local businesses and economies.
A great culture: People matter
- a lot Be part of a multicultural team that moves as one in a fast paced and innovative environment. We respect and care authentically about our people, we embrace wellbeing and work-life balance, new ideas and we have a lot of funAn empowering environment: Be yourself At Pluxee we proudly embrace diversity and value the uniqueness of our talents, fostering an inclusive work place where all abilities are celebrated, and equal learning and growing opportunities are a given.
Why join Pluxee?Join an inclusive teamWork at the heart of the community alongside 5,000 experts across 29 countries
- we embrace diversity and value uniqueness, fostering a workplace where everyone can thrive.
Turn inspiration into possibilityGet space to try new ideas, experiment and move the world of work forward as you bring new digital experiences
- and moments of connection
- to millions of people.
Make a positive impactTouch millions of lives and create meaningful change for people and the world we share, supporting our commitments to diversity, sustainability and local economies.
Grow with usGet support you need to take meaningful steps in your career, whether you're performing your work/life balance or learning new skills.

📌 Customer Success (Madrid)
🏢 Pluxee Panamá
📍 Madrid