We are partnering with a leading international customer experience company to recruit Customer Support Advisors fluent in Spanish, English, and Galician for a project supporting one of Europe's leading low-cost airlines in Barcelona, Spain.
Aumente sus posibilidades de conseguir una entrevista leyendo la siguiente descripción general de este puesto antes de presentar su candidatura.
In this role, you will assist airline passengers with their enquiries, provide support with bookings and travel-related services, and help resolve issues throughout their travel experience via phone, chat, and email.
We are looking for communicative, empathetic, and solution-oriented professionals with a strong customer service mindset and an interest in the travel and aviation industry.
Your RoleProvide customer support in Spanish, Galician, and English via phone, chat, and emailAssist passengers with booking enquiries and airline servicesProvide information and guidance on travel procedures and administrative mattersOffer basic technical assistance related to the airline's digital services and platformsIdentify customer needs and provide appropriate solutionsHandle customer complaints and travel-related issues professionallyRecord customer interactions and requests accurately in internal systemsEscalate complex cases to the appropriate departments when necessaryDeliver friendly, efficient, and customer-focused serviceEnsure compliance with internal procedures and quality standardsYour QualificationsFluency in Spanish and Galician, both written and spokenEnglish proficiency at B1–B2 levelMinimum secondary school educationPrevious customer service experienceGood knowledge of Windows and Microsoft OfficeExcellent communication and active listening skillsStrong problem-solving abilities and ability to handle challenging situationsPositive attitude, empathy, and customer-oriented mindsetGood organisational skills and attention to detailAbility to work effectively xqbhyrx within a team and learn new systemsAvailability to work on-site in BarcelonaFlexibility to work rotating shifts, including weekendsThe OfferPermanent employment contract in SpainFull-time position, 39 hours per weekRotating shifts from Monday to Sunday, between 08:00 and 20:00Five weeks of paid initial trainingPerformance-based annual bonusModern offices in Barcelona, including a terrace and shared facilitiesEmployee activities and team eventsProfessional development and career growth opportunities within an international company

📌 Customer Support Advisor – Galician (Barcelona)
🏢 Personalbuero U Herrmann
📍 Barcelona