As a Service Engineer Iberia, you will be responsible for Level 2 service, supporting the local Level 1 technical support and hotline team to solve escalations. You are also in charge of training the L1 team and monitoring their performance. A typical day of a Service Engineer at GoodWe Europe also includes direct interactions with our key distribution or EPC partners (e.g. in training activities), and interfacing to the service and R&D; teams at headquarters. This position rewards with a deep technical involvement and a high exposure to several internal and external stakeholders (customers, service partners, R&D;, product managers, sales, etc.). You will play a key role in positioning GoodWe as a Tier 1 service provider in Ukraine. Supporting and managing GoodWe’s after-sales activities in Iberia. Training and supervising the resources of Level 1 support team. Constantly monitoring and analyzing service KPIs including customer satisfaction. Providing direct technical support to key distributors and EPCs, including remote and on-site training, commissioning, and troubleshooting support.
Holding customer installation and service trainings, face-to-face and online. Proactively improving service processes and tools of GoodWe to increase customer satisfaction and service efficiency. A technical background such a bachelor’s or professional electrician degree in electrical engineering, communication technology or similar. A passionate and tech enthusiast with a desire to support the exciting growth pace of GoodWe Europe. Minimum of 3 years work experience in technical support in a technical environment. Result-oriented and structured way of working with high service orientation. Full professional fluency in both Spanish and English. Exposure to solar, PV, inverter, energy storage, or utility industry is a plus. Proven skills in managing after-sales service are a plus. Excellent professional and personal development opportunities in a rapidly growing leading photovoltaic company.
📌 Service Engineer Iberia (f/m/d) (Madrid)
🏢 Goodwe
📍 Madrid