Customer Success Director – Strategy & Performance
Our SaaS platform empowers brands to increase repeat purchase revenue, reduce churn, and deliver personalized experiences that drive long-term growth. We are looking for a Customer Success Director – Strategy & Performance to lead our customer strategy with the goal of maximizing satisfaction, retention, and profitability. This is a key leadership role responsible for driving strategic and operational excellence across the Customer Success function. You will oversee Client Directors and their teams, and work closely with the COO and cross-functional teams to align goals and execute customer‑centric strategies.
This senior‑level position requires a strong business mindset, data‑driven decision‑making, and a deep commitment to customer excellence. Lead and mentor Client Directors and their teams, fostering a culture of customer excellence.
NPS (Net Promoter Score)
NRR (Net Revenue Retention)




Identify and act on opportunities to optimize operational efficiency across the Customer Success organization.
Serve as a strategic reference point for innovation and best practices in customer management.
8+ years of experience in Customer Success, Strategic Consulting, or Account Management, with at least 3 years in a senior leadership role.
~ Strong analytical skills and ability to translate data into strategic decisions.
~ High level of English & Spanish (spoken and written).
~ Native level of Italian

Extra points to shine
~ Enjoy long weekends and all of August with a condensed schedule.
~ Budget for training and language classes: Opportunity for professional advancement within the Customer Success or consulting track.
~ 50% discount on health insurance (Sanitas).

📌 Client director Italy - Customer Success Management (Barcelona)
🏢 Loyal Guru
📍 Barcelona