ASAP Based in Barcelona, hybrid role. The Team Lead Onboarding Specialists is responsible for the performance, structure, and quality of the Onboarding team across all markets. The mission is to ensure fast, high quality, and scalable onboardings that directly contribute to New MRR, early churn prevention, and overall customer satisfaction. Team Leadership & Performance Own team performance: onboarding volume, CSAT, time to go live, 90-day jump Drive growth through coaching, feedback, and performance reviews Identify recurring friction points : migration, billing, app, widget, CQA Reduce early churn through high-quality onboarding First management experience Strong understanding of complex topics : migrations, billing, integrations Vibrant office in Passatge St. Joan,



Barcelona with free drinks and snacks to fuel your mornings and recharge during breaks Adaptable working model - hybrid setup with 1 remote day per week, plus 15 extra remote days per year Health insurance fully covered by the company. Fitness perks – enjoy a special discount at a local gym to stay active and energized At bsport we empower the Wellness Industry with an all-in-one platform that combines boutique fitness and advanced technology. Our platform enables our partners to manage their bookings, payroll, marketing and more, to streamline operations and boost their commercial success.

📌 Team Lead Onboarding Specialists (Barcelona)
🏢 bsport
📍 Barcelona