Job Title: Customer Representative (Italian-speaking) – Onsite
- MS01

Job Description
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Experience the power of a game-changing career Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Customer Representative in Barcelona onsite, you will be part of our team of game-changers who are powering the brands of the future in the fashion industry.
Career growth and personal developmentThis is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.
What you will do in this roleTake incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users’ demandsTake incoming calls from boutiques and shops and resolve demandsLog call details onto call management systems and provide response and resolution within SLAMaintain service and product knowledge and expertise associated with applications specific to individual customersYour qualificationsAre proficient or bilingual in Italian plus an advanced level of EnglishHave good disposition to work in a customer service environmentHave customer care skills – ability to listen to and understand the customers’ needCan take ownership of,



and progress calls to resolution or to elevate call to resolutionIt would be a plus if you have:Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configurationDon’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. We’ll do our best to match you with the right job, whether it’s this one or another role.
What’s in it for youFull-time 39 hours/week, Monday-Friday 9-18hTemporary contractSalary 19.623,94 euros gross/year + up to 1.200 euros gross/year in bonusOffice in central BarcelonaBring-a-friend (referral) bonus opportunitiesFull paid training on the company and the project you'll be working onCareer development programs, specialized coursesExperience the best version of you At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.
LocationESP Barcelona
- C/ de la Selva de Mar, 129Language RequirementsEnglish, Italian (Required)Time TypeFull time2027-01-31MissionHi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
Company OverviewWe power the brands of the future.



Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s... designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.
Equal Employment OpportunityConcentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. xqbhyrx Additional StatementsConcentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.

📌 Customer Representative (Barcelona)
🏢 Concentrix
📍 Barcelona