We arepartnering with a leading international customer experience company to recruit Customer Support Advisors for a project supporting a well-established international fashion retail brand in Barcelona, Spain.
Antes de solicitar este puesto, por favor, lea la siguiente información sobre esta posibilidad que encontrará a continuación.
In this role, you will assist customers with enquiries related to purchases, products, orders, and after-sales services, ensuring a positive shopping experience across phone, email, and chat.
We are looking for communicative, empathetic, and solution-oriented professionals who enjoy helping customers and are interested in developing their careers within the fashion retail industry.
Your RoleProvide customer support in Spanish, Galician, and English via phone, email, and chatAssist customers with enquiries related to purchases, orders, and productsHandle issues involving deliveries, returns, and after-sales servicesProvide clear information about products, shopping procedures, and available servicesIdentify customer needs and offer effective,



personalised solutionsManage customer complaints and resolve issues professionallyFollow up on customer cases to ensure timely and satisfactory resolutionsRecord customer interactions and maintain accurate information in internal systemsCollaborate with colleagues to resolve complex customer enquiriesDeliver a positive customer experience across all communication channelsEnsure compliance with internal procedures and customer service quality standardsYour QualificationsNative-level Spanish and Galician, both written and spokenVery good command of EnglishExcellent communication and customer service skillsStrong problem-solving abilities and a solution-oriented mindsetEmpathy, patience, and the ability to handle challenging customer situationsProactive attitude, organisational skills, and attention to detailComfortable using digital tools and multiple customer support platformsAbility to work effectively within a dynamic, international teamPrevious experience in customer service, retail, or e-commerce xqbhyrx will be considered an advantageInterest in the fashion retail industryAvailability to work on-site in BarcelonaFlexibility to work rotating shifts, including weekendsThe OfferPermanent employment contract in SpainFull-time position, 39 hours per weekRotating shifts from Monday to Sunday, between 09:00 and 23:00Two weeks of paid initial trainingPerformance-based annual bonusFully on-site position in modern Barcelona offices with a terrace and employee facilitiesEmployee activities and team eventsProfessional development and career growth opportunities within an international company

📌 Customer Support Advisor – Spanish, Galician (Barcelona)
🏢 Personalbuero U Herrmann
📍 Barcelona