**** **Job Posting** **Territory Customer Experience Manager (TCEM)** **Hiring Manager:** Julio Redondo **Location:** JDISA (Spain & Portugal) **Job Grade:** 7 Exempt **** **About the role** We are seeking a **Territory Customer Experience Manager** to lead initiatives that enhance customer experience throughout the entire lifecycle of John Deere products and services. This role plays a key part in strengthening collaboration with the dealer network, promoting a customer-centric culture, and ensuring the highest standards of service and support. The successful candidate will act as a strategic partner to dealerships, helping identify improvement opportunities, develop organizational capabilities, and drive actions that increase customer satisfaction, loyalty, and trust. _____________________________________________________________________________________ **** **Key Responsibilities** + Problem escalation - dealer contact, helps to analyze and solve technical issues + Develop skills of dealership team and customers to optimize machine performance and supports training + Backup product support in field - Technical Communicator Coordination and support dealer knowledge center + Customer Succes Journey execution by product/ dealer / Tech utilization and mainstream, ensures execution of all steps at dealer + Regular customer visits - retention focus + Work on machine monitoring center utilization with dealers + Serves as the interface between the field, dealerships, and manufacturing plants + Promote and facilitate the use of centralized support services and connected tools ________________________________________________________________________________________________________________________ **** **What we offer** + An opportunity to shape and improve customer experience within a leading general organization. + A dynamic and collaborative environment with close interaction with the dealer network.



+ Exposure to strategic business initiatives and customer-focused transformation projects. + Professional growth and development opportunities. + The chance to make a meaningful impact on customer success and dealer performance. ____________________________________________________________________________________ **** **What You Will Bring** **Education** + Bachelor's degree in Business Administration, Engineering, Agriculture, Marketing, or a related field. + Is required a strong. + Knowledge about Ag field applications and agronomy + Fluent in English **Experience** + Experience in customer support, aftersales, dealership development, service operations, or commercial roles. + Technical Ag Machinery background and agronomy + Knowledge of the agriculture, construction, or equipment industry is preferred. + Experience leading continuous improvement initiatives and process optimization projects. + Proven ability to work effectively across multiple functions and stakeholder groups. + Experience working with dealer networks is highly desirable. **Competencies** + Strong customer focus and passion for service excellence. + Excellent relationship-building and communication skills. + Strong analytical and problem-solving capabilities. + Ability to influence and drive change without direct authority. + Strategic mindset with a results-oriented approach. + Strong collaboration and teamwork skills. + Ability to identify opportunities and convert them into actionable plans. + Willingness to travel regularly within the assigned territory. _____________________________________________________________________________________ **** **Diversity & Inclusion** We are committed to fostering a diverse and inclusive workplace. We welcome applications from all qualified candidates regardless of background, and we believe that diversity drives innovation and better decision-making. **___________________________________________________________________** John Deere Iberica, S.A.

📌 Territory Experience Customer Manager (Parla)
🏢 John Deere
📍 Parla