OneMoneyWay is a financial platform offering business accounts, payments and business cards to SMEs across Denmark, Sweden, Norway and Spain. As our Swedish client base grows, we're looking for a Customer Support Specialist to be the first point of contact for our Swedish business clients, working from our office in Málaga's financial district. What you'll do

Help Swedish business clients by phone, email and chat with questions about accounts, payments, cards and billing Guide new clients through onboarding and account activation Solve issues end-to-end and escalte complex cases to compliance, operations or IT Follow up on pending applications and missing documents Keep client records and case notes up to date in our CRM Share client feedback with the team to improve our product and processes What we're looking for

Fluent Swedish and good English, written and spoken 1+ years of experience in customer support,



customer success or a similar client-facing role A structured, solution-oriented way of working, with a strong sense of ownership Comfortable with digital tools and learning new systems quickly Calm, friendly and professional, including with frustrated clients Based in Málaga or willing to relocate Nice to have

Experience from banking, fintech, payments or B2B services Basic understanding of Banking Norwegian or Danish skills What we offer

A key role in a fast-growing, multi-country fintech Hybrid setup: 3 days in our Málaga office, 2 days from home Modern office in Málaga's financial district with an international team Training and onboarding into financial services Room to grow into onboarding, customer success or sales roles Competitive salary based on experience

#J-18808-Ljbffr

📌 Swedish costumer support (Málaga)
🏢 OneMoneyWay
📍 Málaga