Job Title: Basque-Speaking Customer Support Specialist (Airline Sector)

Location:

Fully On-Site (Presencial)

Language Requirements:

Fluent/Native Basque (Euskera), Advanced Spanish, and Intermediate English (B1–B2)

Overview of the Role We are looking for an energetic, empathetic, and solution-oriented Basque-speaking Customer Support Specialist to join our team in delivering outstanding assistance to passengers within the commercial airline industry.

In this central role, you will act as a primary brand representative and frontline touchpoint for travelers, managing a broad spectrum of inquiries across multiple service channels. Your top priority will be to guarantee a smooth, stress-free, and enjoyable journey for every passenger—whether that involves updating travel itineraries, resolving technical issues on digital platforms, or answering detailed policy questions.

Key Responsibilities

Omnichannel Support:

Promptly and professionally handle passenger requests across various communication channels, including incoming calls, live chats, and email correspondence.

Reservation & Travel Management:

Handle bookings, process flight modifications or cancellations, clarify carrier guidelines, and make accurate administrative updates to passenger records.

Technical Guidance:

Provide clear, step-by-step assistance to help travelers navigate web check-in, manage online user profiles, troubleshoot mobile app glitches, and use self-service tools.

Problem Resolution & Customer Empathy:

Utilize strong active listening and empathy to resolve sensitive issues, addressing traveler concerns constructively to deliver a high-quality experience.

Multilingual Operations:

Switch smoothly between Basque, Spanish,



and English to serve a wide range of regional and international passengers while maintaining clear communication with internal teams.

Data Logging & CRM Maintenance:

Ensure precise, timely tracking of all customer interactions, service cases, and ticket updates within Windows-based applications and standard Microsoft Office tools.

Candidate Profile Required Qualifications:

Language Proficiency:

Native or near-native fluency in Basque (Euskera), advanced professional command of Spanish, and functional intermediate English (B1–B2 level) to work with internal systems, training courses, and corporate documentation.

Educational Background:

High school diploma or an equivalent completed credential.

Technical Aptitude:

Strong familiarity with Windows desktop operating systems and comfortable daily use of Microsoft Office applications (Word, Excel, Outlook).

Experience & Key Competencies:

Prior experience in customer support, contact center environments, hospitality, or the travel industry is highly desirable.

Outstanding written and verbal communication skills across all specified languages.

Natural empathy, patience, and a genuine passion for customer care.

Excellent organizational skills with the capacity to solve problems quickly and remain calm under pressure.

Proactive mindset, positive team spirit, and a commitment to continuous learning.

Position Terms & Benefits

Work Arrangement:

100% on-site role (Presencial) based at our facilities.

Work Schedule:

Rotating operational shift patterns scheduled Monday through Sunday, between 09:00 and 20:00.

Base Salary:

Competitive starting fixed salary of €19,623.64 gross per year.

Incentive Scheme:

Annual performance-based bonus package of up to €1,200.

Onboarding & Training:

Comprehensive initial training provided from day one to ensure complete mastery of specialized flight reservation systems, support procedures, and company policies.

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