Barcelona | Central Reservations | Full-time | Monday–Friday

This isn’t a typical reservations role. It’s where sales meets operations. Based in our centralised Central Reservations Office (CRO) in Barcelona, you’ll manage high-value group bookings across international markets, working closely with our Revenue, Sales and Operations teams. Your impact is measurable in conversion, revenue and client relationships, and alongside a competitive salary, you’ll earn a sales bonus linked directly to your conversion and revenue performance. It’s a real stepping stone into key accounts, revenue management, sales or team leadership. Monday to Friday, no weekends.

WHY GENERATOR?

Generator was born in London and has grown into a integral brand of social hospitality, with spaces across Europe and beyond. We’ve been recognised as one of Fast Company’s Top 50 Most Innovative Companies globally, and we never stop challenging convention. Everything we do comes back to one mission: BE YOURSELF. We create safe, vibrant, seriously social spaces inspired by the cities we call home.

What You’ll Do

Manage high-value group reservations across direct, OTA and wholesale channels

Proactively convert enquiries into confirmed business to drive revenue

Build, negotiate and optimise group quotes, including upselling opportunities

Take full ownership of billing, deposits and payment processes

Ensure accuracy and efficiency across all systems and platforms

Collaborate with Revenue, Sales and Operations teams to maximise results

Build strong,



lasting relationships with clients and partners

This isn’t an exhaustive list. Other reasonable duties may come up along the way.

Who You Are

A commercially minded person who doesn’t just quote but converts

A natural communicator who loves building relationships

Confident handling high volumes and complex bookings

Highly organised, with a talent for prioritising

Someone who thrives in a fast-paced, performance-driven environment

Your Experience

Fluent English and Italian;

additional languages are a strong plus

Solid experience in hotel reservations and customer service (group bookings preferred) Experience with PMS systems (MEWS is a plus) Familiarity with OTAs, wholesale platforms and booking channels

Good working knowledge of Microsoft Office

WHAT’S IN IT FOR YOU – Our Benefits Include 2 free nights at any Generator property globally

Reduced room rates for you, your friends and your family

International career opportunities, so you can travel the world while working with us

A birthday holiday on top of your annual leave

Fertility Treatment Support Leave: up to three days’ paid leave in any one year

Company contribution towards gym membership and other health and wellbeing initiatives

SO YOU THINK THIS MIGHT BE YOU?

Apply now, and if you have any questions, please let us know. To see what we’re all about, take a look at jobs.Staygenerator.Com or our social media pages. We look forward to hearing from you. Join us and help us achieve our Vision!

📌 Italian Speaking Central Reservations Agent (Barcelona)
🏢 Jobtome
📍 Barcelona