02 nov
|
Perk
|
Barcelona
Perk is seeking a Senior Director of Customer Care Spend to lead and scale a global, high-performing spend customer care team.Lea atentamente toda la información sobre esta posibilidad y luego utilice el botón de solicitud de abajo para enviar su CV y su candidatura.You will design the operating model, own KPIs (CSAT, SLA, churn), and collaborate with WFM, Product, Sales, and Account Management to drive growth and excellence. xqbhyrx This is a hands-on leadership role in a fast-growing fintech/SaaS environment.You will be based near our Barcelona hubs, work with in-house and outsourced staff, and champion a data-driven culture with a focus
📌 Global Spend Care Leader - Scale & Elevate Cx (Barcelona)
🏢 Perk
📍 Barcelona