OverviewAs an Incident Management Reliability Engineer in Sanofi's Service Quality team, you safeguard the stability of critical IT services that support a general biopharma. You blend incident management expertise with reliability engineering to minimize disruptions and accelerate recovery, driving performance improvements across the tech stack. You work at the heart of the Digital organization, shaping the Major Incident process and embracing data-driven practices to transform outages into opportunities for growth. This role offers meaningful impact in life-changing medicines and a collaborative, high-performance culture.Compensaciones / Beneficiosworld-class learning opportunitiescertificationsclear path to expertise in reliability and service excellenceequal opportunitieshybrid work arrangement (#LI-Hybrid)Barcelona hub location ResponsabilidadesLead end-to-end Major Incidents (P1/P2) with timely resolution and clear stakeholder communicationAct as command centre lead during outages, coordinating across technical and business teamsMaintain comprehensive incident documentation (root cause, timeline,



resolution)Drive post-incident reviews and ensure action items prevent recurrenceEnsure ITSM-aligned communication and escalation processes per ITILProvide technical leadership during incidents to improve decision-making quality and speedFoster cross-functional troubleshooting to resolve complex issues during high-severity outagesChampion a structured, data-driven approach (AIOps) to diagnosis and resolution while managing risk controlsCollaborate with service owners and platform teams to improve observability, resilience, and fault toleranceContribute to capacity planning, change reviews, and failure mode analysisDefine and track SLOs/SLIs/SLAs to measure service healthAutomate operational tasks and enhance service recovery with scripts and runbooksShape and evolve the Major Incident Process across the organization Requisitos principales8+ years in incident management, reliability engineering, or related IT operationsStrong foundation in networking and infrastructure as code;

cloud experience (AWS, Azure, or GCP) plus virtualization, containerization, automation, databases, and middleware/scheduling Exceptional communicatorCalm under pressureCollaborator who thrives in fast-moving environmentsNetworkingInfrastructure as codeCloud technologies (AWS/Azure/GCP)

📌 Incident Management Reliability Engineer (Barcelona)
🏢 Sanofi
📍 Barcelona