Overview
As an Incident Management Reliability Engineer in Sanofi's Service Quality team, you safeguard the stability of critical IT services that support a integral biopharma. You blend incident management expertise with reliability engineering to minimize disruptions and accelerate recovery, driving performance improvements across the tech stack. You work at the heart of the Digital organization, shaping the Major Incident process and embracing data-driven practices to transform outages into opportunities for growth. This role offers meaningful impact in life-changing medicines and a collaborative, high-performance culture.
Compensaciones / Beneficios
world-class learning opportunities
certifications
clear path to expertise in reliability and service excellence
equal opportunities
hybrid work arrangement (#LI-Hybrid)
Barcelona hub location Responsabilidades
Lead end-to-end Major Incidents (P1/P2) with timely resolution and clear stakeholder communication
Act as command centre lead during outages, coordinating across technical and business teams
Maintain comprehensive incident documentation (root cause, timeline, resolution)
Drive post-incident reviews and ensure action items prevent recurrence
Ensure ITSM-aligned communication and escalation processes per ITIL




Provide technical leadership during incidents to improve decision-making quality and speed
Foster cross-functional troubleshooting to resolve complex issues during high-severity outages
Champion a structured, data-driven approach (AIOps) to diagnosis and resolution while managing risk controls
Collaborate with service owners and platform teams to improve observability, resilience, and fault tolerance
Contribute to capacity planning, change reviews, and failure mode analysis
Define and track SLOs/SLIs/SLAs to measure service health
Automate operational tasks and enhance service recovery with scripts and runbooks
Shape and evolve the Major Incident Process across the organization Requisitos principales
8+ years in incident management, reliability engineering, or related IT operations
Strong foundation in networking and infrastructure as code; cloud experience (AWS, Azure, or GCP) plus virtualization, containerization, automation, databases, and middleware/scheduling Exceptional communicator
Calm under pressure
Collaborator who thrives in fast-moving environments
Networking
Infrastructure as code
Cloud technologies (AWS/Azure/GCP)

📌 Incident Management Reliability Engineer (Barcelona)
🏢 Sanofi
📍 Barcelona