Overview

In this role you will oversee global payroll delivery and client satisfaction, acting as the primary contact for a portfolio of clients. You will collaborate with cross-functional teams to ensure end-to-end payroll processes run smoothly and on schedule. You will identify process improvements and advise clients on best practices to boost efficiency. The position emphasizes strong communication, relationship management, and a proactive mindset to meet SLAs and deliver accurate payroll reports. This role offers the opportunity to shape client experiences and work closely with international partners.

Responsabilidades

- Ensure on-time and accurate payroll delivery for multiple clients
- Generate, audit, and reconcile payroll data reports
- Maintain up-to-date documentation and enforce process controls
- Act as single point of contact for clients, building long-term relationships
- Educate clients on Celergo systems and best practices
- Coordinate with general payroll providers and partners to manage calendars and SLAs




- Review payroll changes and audit calculations from providers
- Manage invoicing, funding initiation, and item tracking to close open items
- Participate in internal projects and cross-department collaboration to meet company goals
- Provide second layer checks by comparing results to ensure accuracy

Requisitos principales
- Bachelor
- Minimum 2 years in a service environment
- Ability to work independently
- Fluent English; bilingual skills are a plus
- Excellent written and verbal communication
- Strong organizational skills and ability to handle tight deadlines
- Proficiency with MS Excel, including basic formulas (e.g., VLOOKUP)
- Basic understanding of payroll/accounting is a plus

- Strong communication
- Cross-cultural collaboration
- Problem-solving
- MS Excel (formulas, VLOOKUP)
- Payroll data reporting and auditing
- Invoicing and funding processes

📌 Client Account Manager - barcelona
🏢 Adp - Automatic Data Processing
📍 Barcelona