Patrique Mercier Recruitment FR is excited to offer a position for a Spanish Speaking Online Platform Support Agent. This role is essential in providing comprehensive support to Spanish-speaking users of our online platform. If you have excellent communication skills and a strong commitment to customer satisfaction, we invite you to become a part of our dynamic team

Responsibilities

- Assist Spanish-speaking users through various channels including email, live chat, and phone, effectively addressing their inquiries and issues regarding the platform.
- Troubleshoot and resolve user problems related to accounts and platform usage in a timely manner.
- Provide clear instructions and guidance on how users can best navigate and utilize the platform.
- Document user interactions and solutions in our CRM system to ensure consistency and quality of service.
- Work in cooperation with other teams to highlight recurring issues and suggest improvements to enhance user experience.
- Stay updated on platform developments and new features to offer accurate support.




- Perform follow-up communications with users to confirm their satisfaction with the assistance received.

Requirements

- Fluent in Spanish and English, both written and verbal.
- Prior experience in customer support or technical assistance, especially within an online service environment.
- Strong technical skills and knowledge of online platforms and their functionalities.
- Effective problem-solving abilities and a proactive approach to customer inquiries.
- Excellent communication and interpersonal skills, with a strong emphasis on customer service.
- Familiarity with CRM software and customer support systems is advantageous.
- Ability to work autonomously and deliver high-quality service in a multifaceted environment.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport

📌 Spanish Speaking Online Platform Support Agent (España)
🏢 Recruitment By Ierotheos
📍 España