Holidu is one of the world’s fastest-growing holiday rental technology companies. Our mission is to make booking and hosting holiday homes free of doubt and full of joy, by helping hosts generate more bookings with less work and helping guests find a holiday home they truly enjoy. Our team of 700 colleagues from 60+ nations shares a passion for tech, an ambition for constant improvement, and a relentless drive to bring the best experience to more than 40k holiday rental hosts and 4 million annual guests. Your future team As Team Lead Customer Service in our Málaga office, you'll lead a team of Customer Happiness Advisors serving both guests and hosts for the Italian, Greek and Portuguese markets. You’ll report to our Head of Customer Service in Málaga and work closely with our Enablement teams (capacity planning, quality and training, AI and tooling), who exist to help your team succeed. You’ll be part of a peer group of Team Leads owning their markets end-to-end. What you will do Put Guests & Hosts first Be an advocate for Italian, Greek and Portuguese-speaking customers
- guests and hosts
- ensuring their needs shape how your team operates day-to-day. Own the resolution of complex, sensitive, or high-stakes cases, stepping in personally when a customer's experience is at risk. Lead and grow your team Onboard, lead, coach,



inspire and motivate a team of 10
- 15 Customer Happiness Advisors, helping each person grow in their role and deliver their best work. Run meaningful 1:1s, team rituals, and performance conversations that include, but are not limited to, numbers
- focused on development and purpose. Set a high bar and help your team meet it; you don't shield them from expectations. Stay close to the work: handle cases and shadow advisors every week. Drive a Great Customer Experience Every Day Own your team’s daily results, ensuring resolution, quality, and CSAT targets are consistently met. Work closely with the Workforce Management team to ensure your team is always in the right place at the right time, especially during high-demand periods, so no customer is left waiting. Improve continuously, together Partner with the CHX team to monitor quality, coach and continuously train your team, using real cases and your best advisors as buddies, giving them honest, on-the-ground feedback on what's working and what isn't. Tell Enablement what your team needs (tooling, training, policy) and hold them to it. Know your market, and serve it better Build and maintain a close working relationship with the Italian, Greek and Portuguese Sales and

📌 Team Lead Customer Service (Bermejo)
🏢 Jobtome
📍 Bermejo