JOB SUMMARY: Welcomes and registers guests , establishes credit, directs guests. relays messages, answers questions and contributes to the overall experience.

Por favor, lea detenidamente la información de esta oferta de empleo para entender exactamente qué se espera de los posibles candidatos.

SHIFTS:

1st and 2nd shift necessary

FRONT DESK DUTIES:

- Welcomes guest by greeting, answering questions, responding to requests.
- Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, issuing guest room keys.
- Conveys information to guest by receiving/transmitting messages, mail, packages, etc.
- Provides concierge duties to guest by answering inquiries regarding hotel and other services guest may require, such as entertainment, business, shopping, and travel.
- Maintains records by entering room and guest account data.




- Makes hotel and other reservations by checking availability and confirming requirements.
- Uses customer-oriented telephone etiquette to get information. Greets callers, establishes rapport and projects professional tone.
- Performs all other duties as assigned by management

QUALIFICATIONS:

· Advance cashiering skills

· 1-2 years experience as a Front Desk Agent preferred

· Must possess strong organizational skill. xghoner

· Ability to multitask

· Ability to cope with stress, showing self-control during extreme situations

· PHYSICAL REQUIREMENTS:

· Lift up to ten (10) pounds, unassisted

· Sit and/or stand for long periods.

Job Types: Full-time, Internship, Contract

Work Location: In person

📌 Front Desk Agent (Madrid)
🏢 Golden Mile Hotels
📍 Madrid